roving patrol security to the Greenbrook community in
Rey said security performance oversight is part of a long-term plan to strengthen vendor relationships. It will be incorporated into operations staff activities.
"This ensures that as the owner we have firsthand knowledge of some of the challenges our service providers face on a day-to-day basis," Rey said. "We can then continue to work with them to develop solutions that enhance our ability to provide friendly and efficient operations."
Residents became concerned about home protection and gate security after a series of home burglaries last fall in the
Because most Lakewood Ranch roads were built with tax-exempt bonds, the roads are public and gate access cannot be denied.
Road privatization has recently been proposed for
"The guards can't stop anybody from coming in because the roads are public. Many residents thought they were buying into a private gated community and they were very indignant, and I don't blame them," said
Guards are stationed at the Balmoral Woods gate from
Protocol requires guards to stop all visitors and ask for destinations, while residents enter via a separate gate via community transponders. Private contractors can be allowed to enter more quickly if residents give guards their permission in advance. Gate cameras photograph drivers, their cars and license plates and can record questions from guards along with driver responses.
The security review has also been prompted by a perception problem, according to Chairman
"A lot of residents tell me they see two cars going through the security gate faster than they do, and they complain the guards aren't doing what they're supposed to do," Moran said. "We need to know if they're asking the right questions."
Moran said there's a turnover problem with guards leaving frequently.
"Guards who have been here for a while know what to do," he said. "But these are low-paying jobs, and there's high turnover when new jobs are offered to them. People come in to replace them without the necessary experience."
Moran said he feels confident changes will be made by the IDA when recommended.
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