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Sources Sought Notice - D-- Military Treatment Facilities (MTFs) Answering Services (AS) for Madigan Army Medican Center (MAMC)

May 23, 2014

Notice Type: Sources Sought Notice

Posted Date: 22-MAY-14

Office Address: Department of the Army; Army Contracting Command, MICC; MICC - Joint Base Lewis-McChord; Directorate of Contracting, Building 2015, Box 339500, Fort Lewis, WA 98433-9500

Subject: D-- Military Treatment Facilities (MTFs) Answering Services (AS) for Madigan Army Medican Center (MAMC)

Classification Code: D - Information technology services, including telecommunications services

Solicitation Number: W911S8-14-T-0002

Contact: Larissa Ortmann, 253-966-3490 [MICC - Joint Base Lewis-McChord]

Setaside: N/AN/A

Place of Performance (address): MICC - Joint Base Lewis-McChord Directorate of Contracting, Building 2015, Box 339500 Fort Lewis WA

Place of Performance (zipcode): 98433-9500

Place of Performance Country: US

Description: Department of the Army

Army Contracting Command, MICC

MICC - Joint Base Lewis-McChord

The Contractor shall provide all personnel, labor, facilities, materials, equipment, and services for providing AS in support of MTFs and their clinics, which will significantly enhance the ability of patients to access healthcare advice from MTF/Clinic-appointed clinical resources after normal MTF/Clinic hours and thereby improve services to beneficiaries. This contract shall be performed at the Contractor's facility. This requirement augments the capability of the MTF/Clinic staff to facilitate easy contact between TRICARE Military Health System (MHS) beneficiaries with urgent questions regarding their illness or healthcare and the appropriate MTF/Clinic resources who can best address those questions. All calls shall be answered by a qualified operator/agent which includes determining whether the caller has an administrative question or a clinical question, the AS shall provide answers to administrative questions in accordance with guidelines, information scripts, and call rosters provided by the MTF/Clinics, and for clinical questions shall provide the opportunity for the caller to speak with the clinical advice resource identified by the MTF/Clinic. At no time shall the AS provide clinical advice directly to callers. All information from the calls shall be entered into a database to show call summary documented resolution, and/or further action needed from the MTF/Clinic resource consulted. This service also includes providing performance and management reports on the AS process for Puget Sound MTF beneficiaries. Though use will be primarily after normal business hours, the service shall be available 24 hours/day, 7 days/week.


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