City of Buffalo, a KANA Customer, Wins Gartner & 1to1 Media CRM
Excellence Award for Customer Service
MELVILLE, N.Y. & SUNNYVALE, Calif.--(BUSINESS WIRE)--
Verint®Systems Inc. (NASDAQ: VRNT) and KANA®
Software, A Verint Company, today announced participation in the Gartner
Customer 360 Summit taking place in Orlando May 19-21. Verint and
KANA will exhibit their combined capabilities for customer
engagement optimization and share how this collective solution set
is helping organizations optimize the workforce, enhance business
processes and enrich customer interactions to transform customer
journeys and achieve key business objectives.
Customer Recognized for KANA Implementation
Each year, during this event, Gartner & 1to1 Media announce the winners
of their joint “CRM Excellence Awards.” Earning an honor this week in
the customer service category is The City of Buffalo, a KANA customer.
The organization, through its Buffalo’s Operation Clean Sweep
initiative, has used KANA contact center and data analytics solutions to
help city, state and federal partners—along with local health and human
service providers and community groups—to improve property conditions
and reduce crime, while providing various social services to
neighborhoods. In 2013, Buffalo, the second most populous city in New
York, made a record number of Clean Sweeps and managed more than 300,000
citizen issues en route to its CRM Excellence Award.
“Our program would not operate at this level without the benefit of our
311 call center integration,” says Oswaldo Mestre, director of Buffalo’s
Division of Citizen Services. “We have dramatically increased our
service levels based on better data interpretation. Today, because we
can pinpoint neighborhoods more precisely and hone in faster to remedy
issues, we have been able to triple our efforts.”
KANA to Present on Customer Engagement
Also taking place during this week’s event, KANA CMO James Norwood will
present a special session on customer engagement optimization strategies
on Tuesday, May 20 at 12:15 p.m. ET in the Exhibit Floor Theater. Titled
“Empowering Your Organization to Transform Customer Engagement” Norwood
will examine how organizations can transform their customer engagements
with an “everyone serves” mandate, from the C–Suite across the
organization to deliver rich, personalized and consistent experiences in
an increasingly omnichannel world.
To learn more during Gartner Customer 360, visit Verint and KANA at
Booths 214 and 215.
KANA®, A Verint® Company, is a leading provider of
cloud and on-premises customer service solutions. KANA helps global
organizations—including many of the Fortune 500, mid-market businesses
and public sector agencies—optimize their engagements
with consistent and contextual customer journeys across agent, web,
social and mobile experiences. Using KANA solutions, organizations can
reduce operational costs, increase resolution rates and improve brand
loyalty. Learn more at www.kana.com.
About Verint Systems Inc.
Verint® (NASDAQ: VRNT) is a global leader in Actionable
Intelligence® solutions. Actionable Intelligence is a
necessity in a dynamic world of massive information growth because it
empowers organizations with crucial insights and enables decision makers
to anticipate, respond and take action. Verint Actionable Intelligence
solutions help organizations address three important challenges:
customer engagement optimization; security intelligence; and fraud,
risk, and compliance. Today, more than 10,000 organizations in over 180
countries, including over 80 percent of the Fortune 100, use Verint
solutions to improve enterprise performance and make the world a safer
place. Learn more at www.verint.com.
This press release contains forward-looking statements, including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks and uncertainties, any of which could
cause actual results to differ materially from those expressed in or
implied by the forward-looking statements. For a detailed discussion of
these risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2014 and other filings we make with the SEC. The
forward-looking statements contained in this press release are made as
of the date of this press release and, except as required by law, the
Company assumes no obligation to update or revise them or to provide
reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG,
ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS,
VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE,
STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are
trademarks or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
A Verint Company
Ryan Zuk, 602-821-3165
Candace Flynn, 303-254-7152
Verint Systems Inc.
Source: Verint Systems Inc.