|The Future of Customer Experience: From Buzzwords to Bottom Line|
This session will occur on |
|As customer experience evolves in distinct directions, leading brands are taking steps today to meet the expectations of tomorrow’s customers. In this session, attendees will learn how customer experience practitioners can transform CX capabilities from point solutions to a continuous integrated brand relationship designed to attract customers, drive revenue, and create brand advocates.|
For more information about the event, please visit: http://www.gartner.com/technology/summits/na/customer-360/.
About the Gartner Customer 360 Summit 2014
Gartner Customer 360 Summit delivers complete coverage of the new strategies and technologies that are enabling organizations to better understand and engage their customers, build loyalty and grow the business. Customer 360 is where business and IT leaders gather to learn from the latest Gartner research and interact with Gartner analysts, peers and solution leaders. Experience new research and innovative thinking in a variety of session formats that drill down into your most critical CRM topics, including customer experience management, integrated marketing and sales, data quality and business analytics and mobile and social strategies. Additional information is available at http://www.gartner.com/technology/summits/na/customer-360/.
SDL (LSE: SDL) allows companies to optimize their customers’ experience across the entire buyer journey. Through its web content management, analytics, social intelligence, campaign management and translation services, SDL helps organizations leverage data-driven insights to understand what their customers want, orchestrate relevant content and communications, and deliver engaging and contextual experiences across languages, cultures, channels and devices.
SDL has over 1,500 enterprise customers, over 400 partners and a global infrastructure of 70 offices in 38 countries. We also work with 72 of the top 100 brands. For more information, please visit www.sdl.com.