Guidewire ClaimCenter’s flexibility is helping Japanese direct
general insurer experience improved operational efficiencies and
ClaimCenter is enabling Mitsui Direct to deliver more cost effective and high quality insurance services
In 2012, Mitsui Direct decided to select a new auto insurance claims management system for improved cost efficiencies and to provide high quality insurance services against a backdrop of a changing general insurance market and increased competition. After comparing and considering multiple claims systems including ClaimCenter, a self-developed system, as well as exploring the option of making a significant upgrade to its existing system, the decision was made in
Agile methodology adopted to allow Mitsui Direct to tailor ClaimCenter to meet its requirements and business needs
In order to develop its “JTS System”, as ClaimCenter is known internally at the company, Mitsui Direct used Agile for the first time enabling it to customize ClaimCenter to suit its business requirements. A development room was established adjacent to the claims management (adjudication) department right from the outset of the implementation project, for staff from both the claims management (adjudication) and IT planning departments, allowing for a more collaborative and flexible system development process.
ClaimCenter is improving customer service due to enhanced efficiencies, the standardization of claims handling, and better insight into claims operations
ClaimCenter is enabling Mitsui Direct to:
“We congratulate Mitsui Direct on their successful implementation of Guidewire ClaimCenter,” said
Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.
Guidewire builds software products that help Property/Casualty insurers replace their legacy core systems and transform their business. Designed to be flexible and scalable, Guidewire products enable insurers to deliver excellent service, increase market share and lower operating costs. Guidewire InsuranceSuite™ provides the core systems used by insurers as operational systems of record. Additional products provide support for data management, business intelligence, anytime/anywhere access and guidance and monitoring. More than 150 Property/Casualty insurers around the world have selected Guidewire. For more information, please visit www.guidewire.com. Follow us on twitter: @Guidewire_PandC.