News Column

Tucson BBB warns of tech-support scam

May 14, 2014

By Angela Pittenger, The Arizona Daily Star, Tucson

May 14--By gaining access to consumers' personal computers, a company called Cyber Securities tries to take personal information to gain access to bank accounts and other sensitive information, the Better Business Bureau Serving Southern Arizona warns.

Cyber Securities calls consumers via telephone, claiming to be affiliated with Microsoft or other well-known companies, and tells them it needs remote access to their computers to perform a security update to remove a virus. After tricking consumers into downloading a virus onto their computer, the company can take control of the computer at any time and operate it remotely, the BBB warns.

For example, when BBB contacted a consumer about a positive review it received regarding Cyber Securities, the consumer said he had originally written a negative review. When he was about to send it, someone hijacked his computer remotely, erased what he had written, wrote a positive review and emailed it while he watched.

BBB says it has received several suspicious compliment letters from fake email addresses, written in broken English, praising Cyber Securities for fixing computer issues. Consumers have told BBB that Cyber Securities is claiming to be BBB accredited. However, it is not.

Consumer complaints indicate the company claims a Tucson address in the 2000 block of West Holladay Street, which the BBB says is the address of a tile company that's not involved in the scheme. BBB does not know where Cyber Securities is really located.

The BBB says consumers should remember that technology companies will never call them at home regarding viruses on their computers or upgrades to their anti-virus software. People should never give control of their computer to a third party unless they can confirm it is a legitimate representative of a computer support team with whom they are already a customer, the BBB says.

If a consumer gets a suspicious call from tech support, they should not provide credit card or financial information. Instead, consumers should take the caller's information and report it to the Federal Trade Commission at


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Source: Arizona Daily Star (Tucson)

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