Report highlights five vendors offering innovative technology
approaches for improving the customer service experience across multiple
“We believe being selected as a Gartner Cool Vendor in the area of CRM customer service is indeed an honor,” said
Personetics’ Smart Assistant solution provides a starting point for customers within online and mobile banking applications by focusing them on things important to them and helping them with their day-to-day banking needs. From a bank customer’s perspective, Personetics Smart Assistant is personal, thoughtful and insightful – making it easier to manage their financial lives. From a financial institution’s perspective, Personetics reduces costs, improves customer satisfaction and expands banking product and service usage.
Personetics is leading analytics and technology provider creating the new digital banking category of personalized guidance. The company’s Smart Assistant solution, designed specifically for the financial services industry, comes pre-loaded with a comprehensive library of banking-specific predictions and solutions, and leverages a real-time analytics engine to accurately predict customer intent.
Personetics serves banks and other financial institutions around the world with offices in
For more information, visit www.personetics.com.
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