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Australia : FIVE-year deal with Optus signed by Westpac

May 10, 2014



Westpac declared that it had signed a new five-year deal with Optus to offer its domestic mobile network and managed services.

As per to Optus, the deal will also observe the SingTel subsidiary deliver the bank s international services and contact centre transformation.

The new agreement comes only a day after Telstra declared it had also entered into a five-year deal with Westpac to offer Australia's second-largest bank with its domestic data network, primary internet access, outbound voice and Pacific Bank telecommunications services.

The declaration comes as Westpac moves to expand and make stronger its Asia-Pacific presence. As part of the deal, Optus will service the bank's sites across Asia as well as its offices in New Zealand, USA and the UK.

Optus Business managing director, John Paitaridis said, "We re extremely pleased to extend our deep relationship with Westpac and St George . "It's exciting to have our capabilities in Australia and the Asia-Pacific region recognised, and we're looking forward to partnering with Westpac to expand its international reach while delivering world-class mobility, customer service and contact centre transformation."

Optus had provided telecommunications services to St George for 12 years before its purchase by Westpac and the deal renews many of the services that the telco has already been providing for the bank, counting mobiles, ATM network, payments infrastructure and SMS gateways.

The deal will see Optus continue to offer service management to more than 13,000 mobile devices across Westpac's domestic fleet.

As per to Optus, Westpac chose it to partner with in a bid to transform its contact centre environment.

Optus said in a statement, "Westpac will take advantage of best-of-breed technology across all of its contact centres, enabling it to have the necessary agility to respond to changing customer expectations, including social and mobile customer interactions .


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Source: TendersInfo (India)


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