New Datalink Service Helps Enterprises Streamline Their Path to ITaaS
with a User-Friendly Portal for Processing End User IT Requests
These portals can play a pivotal role in streamlining procurement of IT services requested by end users, improving employee satisfaction with IT service delivery, and creating an ITaaS environment that can help IT teams retain control of corporate data assets by reducing business units’ need to turn to third-party sources for fast service provisioning. These automated self-service portals also enable IT staffs to change focus from provisioning and other manual tasks to complex problem resolution, strategy and business unit alignment.
Datalink’s unique ability to provide end-to-end planning, design, deployment and process support as well as all technologies required to build each portal eliminates the need for customers to hire multiple consultants. Services include:
IT self-service portals offer plain-English menus for requesting services and allow end users to build profiles that simplify repeat requests. Marketing departments that need IT services and infrastructure for new websites, for example, can ask for the same setup each time or easily modify parameters to fit each scenario.
“Well-designed self-service IT portals that both consumerize the IT service experience and accelerate service delivery can help IT regain the trust of business users. This in turn can eliminate the security, cost and regulatory compliance risks created when business units turn to outside providers for their technology needs,” said
Datalink’s portal consulting offering is part of a comprehensive ITaaS and cloud service management portfolio that also includes cloud readiness assessment, cloud strategy and workload alignment, service automation and orchestration planning, and process design and deployment for an organization’s entire cloud initiative. The company’s cloud service management practice is the latest addition to its Advanced Services portfolio, which also includes a rich suite of data center transformation and IT resiliency offerings.
The company’s dedicated in-house Advanced Services consulting team works closely with the company’s infrastructure and deployment specialists to ensure that recommendations match technology capabilities, best practices and the customer’s specific business environment.
For more information on Datalink’s cloud service management practice, visit http://www.datalink.com/cloud-service-management
A complete data center solutions and services provider for Fortune 500 and mid-tier enterprises,