Absolute Service - Provides IT with a
In support of the Absolute Unified IT initiative, Absolute Service has been designed to integrate seamlessly with Absolute Computrace® and Absolute Manage® technology. This provides existing Absolute customers with the ability to access select endpoint management and security functions directly from the Absolute Service console. For example, Computrace alerts will automatically trigger the creation of incidents, problems or changes so that security responses can be fast-tracked. Additionally, end users can take advantage of software distribution self-service via the customer portal with no interaction required from IT.
"Our customers shouldn't have to shuffle from console to console in order to manage their environment, endpoints, and users," said Dr.
The strategy to align endpoint management and security to provide a more positive customer experience is supported by industry experts at Forrester. "Service desk customers and the tools and technology they use are experiencing rapid change… To prepare for this future, the best positioned service desk will be customer-experience-focused and proactively make improvements to engage and support how and where these workers work," wrote
Absolute Service integrates easily with Active Directory and other existing business infrastructure within the Configuration Management Database (CMDB). This provides IT technicians with context and detail for each service request they receive with no need to consult external sources. Additionally, Service Level Agreements (SLAs) can be used to define and track availability and performance objectives so that IT can work as efficiently as possible to deliver exceptional service.
"Absolute Service was easy to deploy and is scalable, perfect for our growing district. Now our IT team works efficiently, with the ability to access the service desk on the go providing a high level of service," said
Absolute customers have the option to deploy Absolute Service in the cloud or on-premise. With a user-friendly HTML 5 interface that is compatible with most browsers and form factors, IT technicians and end users can access the Service Desk from any device or location to respond to tickets on the go.
In addition, Absolute also announced Absolute Service Help Desk edition as a comprehensive incident management and ticketing solution as a cost effective entry into Absolute Service for organizations.
Absolute Service is available today. More information on Absolute Service is available in this datasheet.
This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements relate to, among other things, the expected performance, functionality and availability of our services and products, and other expectations, intentions and plans contained in this press release that are not historical fact. When used in this press release, the words "plan," "expect," "believe," and similar expressions generally identify forward-looking statements. These statements reflect our current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties you should understand that we cannot assure you that the forward-looking statements contained in this press release will be realized. Furthermore, the forward-looking statements contained in this press release are made as at the date hereof and the Company does not undertake any obligation to update publicly or to revise any of the included forward-looking statements, whether as a result of new information, future events or otherwise, except as may be required by applicable securities laws.
©2014 Absolute Software Corporation. All rights reserved. Computrace and Absolute are registered trademarks of
Most Popular Stories
- National Retail Federation Reduces Sales Forecast
- Execs Help Entrepreneurs, Get Chevy Volts
- Amazon Hiring on Calif.'s Central Coast
- Pandora Tumbles in Late Trading
- Sporty Ford Fiesta Fires on All 3 Cylinders
- Prison Workers Wanted
- Zillow in Reported $2B Bid for Real Estate Rival Trulia
- Jennifer Lopez Throws Big Bash for Birthday
- Small Firms Take Out the Trash in Jersey
- Citigroup Unit Paying $5 Million to Settle SEC Charges