State College, Pa. (PRWEB) April 23, 2014
It's common to think that process improvement initiatives are meant to cater only to manufacturing processes, simply because manufacturing is where Lean and Six Sigma began. However, many other service-based industries, such as financial services and healthcare, also rely on data analysis and Lean Six Sigma tools to improve processes.
To help quality professionals attending the ASQ 2014 World Conference in Dallas understand how statistical techniques can be successfully utilized for process improvement in the financial industry, Rod Toro, business process improvement manager at Edward Jones, will present "'Hello, How Can I Help You?' Improving Customer Satisfaction in Financial Services" on Monday, May 5 at 1:30 p.m. in the Senators Lecture Hall at the Hilton Anatole.
"We were faced with understanding how we can better meet increasing service demands and give better overall customer service," Toro says. "Using Lean Six Sigma and the statistical tools in Minitab, we performed a project to answer questions, such as, is it better to cross-train employees? And, how can we optimize the average speed of answer?"
Toro's presentation will detail how the project team used statistical techniques--including design of experiments, regression analysis, and predictive modeling--to make process improvements in the company's service division.
To help quality professionals learn how DOE capabilities in Minitab Statistical Software can be used to evaluate several process factors simultaneously and pinpoint what mix of those factors contribute to process or product defects, senior Minitab technical training specialist Lou Johnson will present "Design of Experiments for Defect Reduction" on Tuesday, May 6, 2014 at 4:00 p.m. in Coronado A at the Hilton Anatole.
"When designing an experiment to fix a problem, it's important to have a reasonable estimate as to what issue is most likely the cause," says Johnson. "This insight will help you to design the experiment accordingly."
Johnson's presentation will use real-world case studies to illustrate his approach to designing effective experiments.
In addition, Eduardo Santiago, Minitab technical training specialist, will present "Process Capability: History, Assumptions and Challenges" on Monday, May 5 at 3:00 p.m. in Grand Ballroom AB. Joel Smith, Minitab statistician and senior business development representative, will also present "Surviving the Titanic: Tell a Story With Your Data" on Tuesday, May 6 at 10:45 a.m. in Grand Ballroom DE.
Two other sessions, beginning at 10:15 a.m. and 11:00 a.m. on May 6 in the Emerald Conference Room, will include demonstrations that detail the features built into Minitab's most recent software release.
"What's New in Minitab 17" will introduce the new features in the latest release of Minitab Statistical Software--including enhancements to the Assistant menu and improvements to the Regression and ANOVA interface. "Quick Start Your Way to Fearless Data Analysis" will highlight how data analysis fears can be eliminated with the Assistant in Minitab 17. This demonstration will walk through four different exercises to help users quickly get started analyzing data with Minitab.
Minitab representatives will be on hand throughout the ASQ World Conference, starting with the opening reception May 4, 6:30-8:30 p.m. in the exhibit hall at the Hilton Anatole. Attendees are invited to stop at the Minitab booth (#503) to learn more about the company's products and services, which also include training, statistical mentoring and free technical support. Conference participants can connect with Minitab during the event and keep up-to-date with conference happenings on Twitter. Follow the conversation by tagging tweets with #WCQI14 and/or #minitab17.
Minitab is proud to be the sponsor of this year's ASQ International Team Excellence Awards Process, a global team recognition process that honors quality improvement teams demonstrating innovative applications of quality tools. Finalists will vie for gold, silver and bronze-level awards at the ASQ World Conference. Learn more at http://wcqi.asq.org/team-competition/.
Minitab Inc. is one of the world's leading developers of statistical and process improvement software. Thousands of companies worldwide use Minitab to analyze data for quality improvement programs. More than 4,000 colleges and universities use Minitab for teaching and research.
Minitab 17 is the latest example of the company's efforts to provide the best tools for quality improvement. A free, fully functional, 30-day trial version is available at http://www.minitab.com.
The company's other products for quality practitioners include:
• Quality Trainer by Minitab®, an e-learning course that teaches quality improvement statistics and how to use Minitab Statistical Software.
• Qeystone®, a Project Portfolio Management platform designed to manage an organization's entire Lean Six Sigma deployment.
• Quality Companion by Minitab®, process improvement software for executing quality improvement projects.
Minitab's products are backed by outstanding services, including training and free technical support.
Headquartered in State College, Pa., Minitab Inc. operates offices in the United Kingdom, France and Australia and has additional representatives throughout the world.
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