KLAS is an independent healthcare IT vendor research firm that recognizes healthcare vendors for their leadership in working with customers to ensure satisfaction. It publishes the annual report to assist healthcare organizations by providing an unbiased and accurate vehicle for measuring performance in the healthcare industry, allowing for further understanding of how well suppliers and products perform.
The Best in KLAS report measures performance based on customer surveys and in-depth interviews to gather insights into specific strengths and weaknesses, as well as future expectations for the product or service. For the 2013 report, KLAS conducted more than 16,000 interviews with providers to determine the performance of hundreds of software and services firms and their offerings. Wolters Kluwer Health’s full online performance data can be viewed here (registration required).
“Success in a healthcare environment characterized by performance- and quality-based care and reimbursement models requires providing clinicians with point of care access to trusted clinical content, intuitive decision support and real-time surveillance tools that leverage EMR data and enable the practice of evidence-based medicine to improve outcomes and streamline compliance,” said
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment and infrastructure systems to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at www.twitter.com/KLASresearch.
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