"The 2 million handsets will be distributed to all customers in the coming months," said Chakkrit Urairat, parent
The country's third-largest mobile operator last September introduced an aggressive campaign offering customers who upgrade to True Move a free 3G mobile phone valued at
True Move promised that after
Up to 2 million customers requested migrating to 3G, but only 500,000 were qualified for the campaign, which lead to widespread customer dissatisfaction and escalating complaints.
Customers started to complain in January, whey then received an SMS saying they would not receive a free phone because they did not comply with the conditions.
Many of them argued that they actively used the number before
True Move's 2G mobile concession had already expired on
True Move and Digital Phone Co (DPC), a unit of
Both companies were allowed to retain their customers for another year but are not allowed to acquire new subscribers.
True Move still has 11 million customers on its network, down from 17 million last October. DPC has 40,000 users, down from 70,000.
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