Big-brand customers use legodo software to tap and utilize data
embedded in ERP and CRM applications
Both legodo and Actuate were included in the section entitled, “Other providers that may meet your needs” in Gartner’s “Gartner Magic Quadrant for Customer Communications Management Software” report, published on
“The acquisition of legodo extends Actuate’s CCM offering into the interactive customer correspondence space, with tight integration to popular CRM applications including Salesforce, SAP, Siebel and Oracle Fusion,” said
“We are delighted to join forces with Actuate in the arena of CCM and CRM solutions,” said Koch. “The combined strengths of our two companies will greatly increase the value of our product suites, which complement each other perfectly. Legodo is already recognized as a uniquely valuable technology, and in concert with Actuate’s existing CCM software we can offer our customers even more effective solutions.
“Many companies have invested a great deal of effort and money in putting in place CRM systems to obtain detailed information about their customers,” Koch explained. “But when it comes to using that information in communications to customers, this knowledge is often not utilized to provide a customer with a personal experience. Ideally, in order to achieve a true 360 degree view of the customer, those communications should then be re-integrated into the underlying CRM applications and processes. Today, legodo enables this vision.”
In addition to the Actuate BIRT Content Services software solution, the legodo Customer Communications Suite will be immediately available for purchase from Actuate.
Benefits of legodo software
Achieving the “market of one” dream
The development mindset behind legodo endowed the software with a totally different, customer-centric philosophy that sets it apart from typical communications output management systems. The legodo Customer Communications Suite allows full access to customer data saved in an organization’s CRM or ERP systems. This integration enables truly personalized communication with individual customers on a one-to-one basis, rather than batch-style communication, and lets organizations fully realize the potential in the concept of the “market of one.”
The legodo Customer Communications Suite utilizes a certified technology for interfacing with the systems of Oracle/Siebel, SAP, Salesforce, Sugar CRM, and Oracle CRM On Demand. legodo accesses leading CRM and ERP systems via preconfigured interfaces that are part of the standard package, bypassing the need to program interfaces. Additional available connectors to SQL, text, and Web services enable easy, fast, and uncomplicated access to input data.
Mobilizing customer communications
Growth of mobile touch devices is at an all-time high, with iOS and Android choices fighting for market share. Customers today expect digital and mobile communications as often, if not more so, than they expect their financial statements and health care communique in printed form. Both the BIRT Content Services and the legodo
Actuate provides software to more than three million BIRT developers and OEMs who build scalable, secure solutions that save time and improve brand experience by delivering personalized analytics and insights to over 200 million of their customers, partners and employees. Actuate founded and supports BIRT – the open source IDE – and develops BIRT iHub™ – the world-class deployment platform – to significantly improve productivity of developers working on customer facing applications. Actuate’s BIRT Analytics™ delivers self-service predictive analytics to enhance customer engagement using Big Data. BIRT Content Services™ empowers organizations to easily transform, process, personalize, archive and deliver high volume content. Actuate is headquartered in
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