The report highlights IntelliResponse's growing enterprise customer base across a variety of industries, including banks, utilities, retailers, telcos and educational institutions from around the world. It also emphasizes IntelliResponse's ability to leverage Natural Language Processing and Machine learning to understand consumer intent and provide the one right answer to digital self-service questions regardless of how they might be phrased.
The report noted IntelliResponse's ongoing new product development process, including its current piloting of a system that incorporates customized promotions into customer interactions and recent advancements in voice of the customer analytics.
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"Our research estimates that virtual assistants on smartphones and Web sites handled over 4 billion "natural language" queries in 2013," said
About IntelliResponse Systems
IntelliResponse provides digital self-service technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including
For more information about IntelliResponse, visit www.intelliresponse.com
Dominic Weeks(617) 779-1818 Email: firstname.lastname@example.org