News Column

CSG Systems International Reports Results for Fourth Quarter and Full Year 2013

February 4, 2014

ENGLEWOOD, Colo. --(BUSINESS WIRE)-- CSG Systems International, Inc. (Nasdaq: CSGS), a leading global provider of interactive transaction-driven solutions and services, today reported results for the quarter and full year ended December 31, 2013 . Key Financial Highlights : Fourth quarter 2013 results: Total revenues were $194.5 million . Non-GAAP operating income was $35.8 million , or 18.4% of total revenues and GAAP operating income was $16.4 million , or 8.4% of total revenues. Non-GAAP earnings per diluted share (EPS) was $0.63 . GAAP EPS was $0.27 . Full year 2013 results: Total revenues were $747.5 million . Non-GAAP operating income was $123.2 million , or 16.5% of total revenues and GAAP operating income was $76.7 million , or 10.3% of total revenues. Non-GAAP EPS was $2.21 . GAAP EPS was $1.56 . Cash flows from operations for the quarter were $40.1 million , and $126.6 million for the year ended December 31, 2013 . Free cash flow for the quarter was $29.0 million and $96.6 million for the year. CSG paid its quarterly cash dividend of $0.15 per share of common stock, or a total of approximately $5 million , to shareholders on December 20, 2013 . Following the initiation of its cash dividend in June 2013 , CSG paid a total of $0.45 per share of common stock, or approximately $14 million , to shareholders in 2013. In December 2013 , CSG acquired the key assets of Volubill, a leading provider of integrated real-time policy and charging solutions to mobile, satellite and fixed broadband providers. In addition, the company divested its marketing analytics business marketed under the Quaero brand on December 31, 2013 . “We had another solid quarter and year, generating strong revenues, earnings and cash flows,” said Peter Kalan , president and chief executive officer of CSG International . “These results demonstrate the strength of our business model and our focus on execution. We have positioned ourselves to be a valued and dependable partner who helps our clients compete and win in today’s challenging marketplace. And, most important, we continue to strengthen our relationships with our clients around the world by doing what we do best: execute.” Kalan added, “Last year, we executed on several activities that are important to our company’s long-term growth. First, we secured long-term contracts with two of our largest clients, Comcast and Time Warner, providing us with strong visibility into our revenues and cash flows. Second, we saw further expansion of our Content Direct solution into our cable and satellite clients, movie studios and big box retailers. And third, during the year we introduced and have secured several long-term contracts for our managed services offering with providers around the globe.” Financial Overview (unaudited) (in thousands, except per share amounts and percentages): Quarter Ended December 31 , Year Ended December 31 , 2013 2012 Percent Change 2013 2012 Percent Change Revenues $ 194,549 $ 198,007 (2)% $ 747,468 $ 756,866 (1)% Non-GAAP Results: Operating Income $ 35,812 $ 33,018 8% $ 123,187 $ 135,535 (9)% Operating Income Margin 18.4% 16.7% - 16.5% 17.9% - EPS $ 0.63 $ 0.67 (6)% $ 2.21 $ 2.33 (5)% GAAP Results: Operating Income $ 16,435 $ 22,149 (26)% $ 76,704 $ 96,574 (21)% Operating Income Margin 8.4% 11.2% - 10.3% 12.8% - EPS $ 0.27 $ 0.48 (44)% $ 1.56 $ 1.51 3% For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at www.csgi.com . Results of Operations Revenues: Total revenues for the fourth quarter of 2013 were $194.5 million , a 2% decrease when compared to revenues of $198.0 million for the fourth quarter of 2012, and a 4% increase when compared to the $186.2 million reported for the third quarter of 2013. Total revenues for the full year 2013 were $747.5 million , a 1% decrease when compared to revenues of $756.9 million for the full year 2012. The year-over-year annual and quarterly decreases in revenues can be primarily attributed to the impact of the Comcast and Time Warner pricing adjustments that were effective in early 2013, and to a lesser degree, the divestiture of a non-core print center on July 1, 2013 . Sequential quarterly revenues increased, as CSG typically experiences stronger revenues in the fourth quarter. Non-GAAP Results: Non-GAAP operating income for the fourth quarter of 2013 was $35.8 million , or 18.4% of total revenues, compared to $33.0 million , or 16.7%, for the fourth quarter of 2012. Non-GAAP operating income for the third quarter of 2013 was $29.4 million , or 15.8% of total revenues. The year-over-year increase in operating income and operating income margin can be attributed primarily to lower expenses for the current quarter, while the sequential quarterly increase reflects higher sequential revenues between periods. Non-GAAP operating income for the full year 2013 was $123.2 million , or 16.5% of total revenues, which compares to $135.5 million , or 17.9% for the full year 2012. The decrease in full year operating income and operating income margin can be primarily attributed to the impact of the Comcast and Time Warner pricing adjustments, as mentioned above. Non-GAAP EPS for the fourth quarter of 2013 was $0.63 , compared to non-GAAP EPS of $0.67 for the fourth quarter of 2012, and $0.52 for the third quarter of 2013. Non-GAAP EPS for the full year 2013 was $2.21 , compared to non-GAAP EPS of $2.33 for the full year 2012. GAAP Results: GAAP operating income for the fourth quarter of 2013 was $16.4 million , or 8.4% of total revenues, compared to $22.1 million , or 11.2%, for the same period in 2012. GAAP operating income for the full year 2013 was $76.7 million , or 10.3% of total revenues, compared to $96.6 million , or 12.8%, for the full year 2012. GAAP EPS for the fourth quarter of 2013 was $0.27 , compared to $0.48 for the fourth quarter of 2012. GAAP EPS for the full year 2013 was $1.56 , compared to $1.51 for the full year 2012. Balance Sheet and Cash Flows Balance Sheet: Certain key balance sheet items as of the indicated dates are as follows (in thousands): December 31 , 2013 September 30 , 2013 December 31 , 2012 Cash, cash equivalents, and short-term investments $ 210,837 $ 193,898 $ 169,321 Net billed trade accounts receivable 178,511 174,757 191,943 Total long-term debt: Par value $ 285,000 $ 288,750 $ 300,000 Unamortized OID (19,950) (21,327) (25,302) Net debt carrying amount $ 265,050 $ 267,423 $ 274,698 Cash Flows: Certain key operating cash flow items for the indicated quarters then ended are as follows (in thousands): Quarter Ended December 31 , Year Ended December 31 , 2013 2012 2013 2012 Cash Flows from Operating Activities: Operations $ 30,396 $ 34,886 $ 132,658 $ 126,282 Changes in operating assets and liabilities 9,656 (15,866) (6,024) 1,160 Net cash provided by operating activities $ 40,052 $ 19,020 $ 126,634 $ 127,442 Cash Flows from Investing Activities: Purchases of property and equipment $ (11,090) $ (12,733) $ (30,076) $ (33,221) Cash Flows from Financing Activities: Dividend payments $ (4,824) $ - $ (14,454) $ - Repurchase of common stock under stock repurchase program - - (10,129) (13,349) Payments on long-term debt (3,750) (18,000) (15,000) (40,000) 2014 Financial Guidance The 2014 financial guidance includes a year-over-year $14 million revenue decrease associated with the divestiture of two small businesses in the second half of 2013. CSG’s financial guidance for the full year 2014 is as follows: Revenues $745 - $770 million Non-GAAP EPS $2.05 - $2.17 GAAP EPS $1.25 - $1.37 Non-GAAP Adjusted EBITDA $152 - $158 million For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at www.csgi.com . Conference Call CSG will host a one-hour conference call on February 4, 2014 , at 5:00 p.m. ET , to discuss CSG's fourth quarter and full year results for 2013. The call will be carried live and archived on the Internet. A link to the conference call is available at www.csgi.com . In addition, to reach the conference by phone, dial (877) 941-0844 and ask the operator for the CSG International conference call and Liz Bauer , chairperson. Additional Information For information about CSG, please visit CSG’s website at www.csgi.com . Additional information can be found in the Investor Relations section of the website. About CSG International CSG Systems International, Inc. ( NASDAQ: CSGS ) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo and Vodafone. With over 30 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service ( SaaS )-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com . Forward-Looking Statements This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items: CSG derives over forty percent of its revenues from its three largest clients; Continued market acceptance of CSG’s products and services; CSG's ability to continuously develop and enhance products in a timely, cost-effective, technically-advanced and competitive manner; CSG's ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations; CSG’s dependency on the global telecommunications industry, and in particular, the North American telecommunications industry; CSG’s ability to meet its financial expectations as a result of increased dependency on software sales, which are subject to greater volatility; Increasing competition in CSG’s market from companies of greater size and with broader presence in the communications sector; CSG’s ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals; CSG’s ability to protect its intellectual property rights; CSG’s ability to maintain a reliable, secure computing environment; CSG’s ability to conduct business in the international marketplace; CSG’s ability to comply with applicable U.S. and International laws and regulations; and Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates. This list is not exhaustive and readers are encouraged to review the additional risks and important factors described in CSG's reports on Forms 10-K and 10-Q and other filings made with the SEC . CSG SYSTEMS INTERNATIONAL, INC. CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED (in thousands, except per share amounts) December 31 , 2013 December 31 , 2012 ASSETS Current assets: Cash and cash equivalents $ 82,686 $ 133,747 Short-term investments 128,151 35,574 Total cash, cash equivalents, and short-term investments 210,837 169,321 Trade accounts receivable: Billed, net of allowance of $2,359 and $3,147 178,511 191,943 Unbilled 38,365 28,463 Deferred income taxes 15,085 22,244 Income taxes receivable 3,815 6,469 Other current assets 28,762 21,915 Total current assets 475,375 440,355 Non-current assets: Property and equipment, net of depreciation of $129,522 and $120,643 35,061 39,429 Software, net of amortization of $77,504 and $68,496 43,565 38,372 Goodwill 233,599 233,365 Client contracts, net of amortization of $75,382 and $182,182 55,191 75,303 Deferred income taxes 7,447 2,596 Income taxes receivable 1,930 1,291 Other assets 16,812 16,230 Total non-current assets 393,605 406,586 Total assets $ 868,980 $ 846,941 LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Current maturities of long-term debt $ 15,000 $ 15,000 Client deposits 30,431 33,807 Trade accounts payable 33,376 30,473 Accrued employee compensation 58,434 61,083 Deferred revenue 47,131 47,691 Income taxes payable 2,814 2,116 Other current liabilities 19,620 21,562 Total current liabilities 206,806 211,732 Non-current liabilities: Long-term debt, net of unamortized original issue discount of $19,950 and $25,302 250,050 259,698 Deferred revenue 9,221 6,504 Income taxes payable 1,909 1,168 Deferred income taxes 20,274 21,674 Other non-current liabilities 14,616 19,526 Total non-current liabilities 296,070 308,570 Total liabilities 502,876 520,302 Stockholders’ equity: Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding - - Common stock, par value $.01 per share; 100,000 shares authorized; 33,745 shares and 33,734 shares outstanding 658 653 Additional paid-in capital 473,190 461,497 Treasury stock, at cost, 32,030 and 31,530 shares (6 (738,372) (728,243) Accumulated other comprehensive income (loss): Unrealized gain on short-term investments, net of tax 41 3 Unrecognized pension plan losses and prior service costs, net of tax - (1,761) Unrealized loss on change in fair value of interest rate swaps, net of tax (98) (658) Cumulative foreign currency translation adjustments 1,674 2,274 Accumulated earnings 629,011 592,874 Total stockholders’ equity 366,104 326,639 Total liabilities and stockholders’ equity $ 868,980 $ 846,941 CSG SYSTEMS INTERNATIONAL, INC. CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED (in thousands, except per share amounts) Quarter Ended Year Ended December 31 , 2013 December 31 , 2012 December 31 , 2013 December 31 , 2012 Revenues: Processing and related services $ 138,341 $ 135,980 $ 537,453 $ 544,649 Software, maintenance and services 56,208 62,027 210,015 212,217 Total revenues 194,549 198,007 747,468 756,866 Cost of revenues (exclusive of depreciation, shown separately below): Processing and related services 64,031 66,501 253,756 258,380 Software, maintenance and services 30,124 34,415 123,409 125,436 Total cost of revenues 94,155 100,916 377,165 383,816 Other operating expenses: Research and development 26,315 28,696 110,008 112,938 Selling, general and administrative 41,924 39,396 152,553 138,783 Depreciation 4,254 5,202 18,633 22,286 Restructuring charges 11,466 1,648 12,405 2,469 Total operating expenses 178,114 175,858 670,764 660,292 Operating income 16,435 22,149 76,704 96,574 Other income (expense): Interest expense (2,897) (3,647) (11,621) (15,983) Amortization of original issue discount (1,377) (1,274) (5,352) (4,954) Interest and investment income, net 172 220 689 855 Other, net 149 208 1,099 732 Total other (3,953) (4,493) (15,185) (19,350) Income before income taxes 12,482 17,656 61,519 77,224 Income tax provision (3,401) (1,866) (10,168) (28,345) Net income $ 9,081 $ 15,790 $ 51,351 $ 48,879 Weighted-average shares outstanding – Basic: Common stock 32,124 32,002 32,117 32,142 Participating restricted stock - - - 17 Total 32,124 32,002 32,117 32,159 Weighted-average shares outstanding – Diluted: Common stock 33,831 32,568 32,873 32,459 Participating restricted stock - - - 17 Total 33,831 32,568 32,873 32,476 Earnings per common share: Basic $ 0.28 $ 0.49 $ 1.60 $ 1.52 Diluted 0.27 0.48 1.56 1.51 Cash dividends declared per common share $ 0.15 $ - $ 0.45 $ - CSG SYSTEMS INTERNATIONAL, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED (in thousands) Year Ended December 31 , 2013 December 31 , 2012 Cash flows from operating activities: Net income $ 51,351 $ 48,879 Adjustments to reconcile net income to net cash provided by operating activities - Depreciation 18,633 22,286 Amortization 37,819 44,178 Amortization of original issue discount 5,352 4,954 Impairment of client contract - 3,783 (Gain) loss on short-term investments and other 910 (107 ) Loss on disposition of business operations 3,017 - Loss on termination of pension plan 3,221 - Deferred income taxes (1,764 ) (10,707 ) Excess tax benefit of stock-based compensation awards (677 ) (415 ) Stock-based employee compensation 14,796 13,431 Subtotal 132,658 126,282 Changes in operating assets and liabilities: Trade accounts receivable, net (2,319 ) (9,725 ) Other current and non-current assets (7,163 ) (1,471 ) Income taxes payable/receivable 4,556 (6,543 ) Trade accounts payable and accrued liabilities (994 ) 18,474 Deferred revenue (104 ) 425 Net cash provided by operating activities 126,634 127,442 Cash flows from investing activities: Purchases of property and equipment (30,076 ) (33,221 ) Purchases of short-term investments (183,575 ) (65,355 ) Proceeds from sale/maturity of short-term investments 89,688 42,063 Acquisition of business, net of cash acquired (2,926 ) (19,085 ) Acquisition of and investments in client contracts (7,092 ) (4,629 ) Proceeds from the disposition of business operations 4,530 - Net cash used in investing activities (129,451 ) (80,227 ) Cash flows from financing activities: Proceeds from issuance of common stock 1,591 1,896 Payment of cash dividends (14,454 ) - Repurchase of common stock (15,478 ) (16,558 ) Payments on acquired asset financing (2,723 ) (1,698 ) Proceeds from long-term debt - 150,000 Payments on long-term debt (15,000 ) (190,000 ) Payments of deferred financing costs - (2,450 ) Excess tax benefit of stock-based compensation awards 677 415 Net cash used in financing activities (45,387 ) (58,395 ) Effect of exchange rate fluctuations on cash (2,857 ) (1,806 ) Net decrease in cash and cash equivalents (51,061 ) (12,986 ) Cash and cash equivalents, beginning of period 133,747 146,733 Cash and cash equivalents, end of period $ 82,686 $ 133,747 Supplemental disclosures of cash flow information: Net cash paid during the period for - Interest $ 9,440 $ 13,124 Income taxes 6,149 43,379 EXHIBIT 1 CSG SYSTEMS INTERNATIONAL, INC. SUPPLEMENTAL REVENUE ANALYSIS Revenues by Geography Quarter Ended December 31, 2013 Quarter Ended September 30, 2013 Quarter Ended December 31, 2012 Americas 84% 85% 83% Europe , Middle East and Africa 12% 11% 11% Asia Pacific 4% 4% 6% Total Revenues 100% 100% 100% Year Ended December 31, 2013 Year Ended December 31, 2012 Americas 85% 86% Europe , Middle East and Africa 11% 10% Asia Pacific 4% 4% Total Revenues 100% 100% Revenues by Significant Customers: 10% or more of Revenues Quarter Ended December 31, 2013 Quarter Ended September 30, 2013 Quarter Ended December 31, 2012 Comcast 20% 19% 19% DISH 15% 15% 13% Time Warner 10% 11% 11% Year Ended December 31, 2013 Year Ended December 31, 2012 Comcast 19% 20% DISH 15% 14% Time Warner 11% 10% ACP Customer Accounts (in thousands, at end of period) December 31 , 2013 September 30 , 2013 December 31 , 2012 Cable/Satellite Customer Accounts 49,489 49,151 48,870 EXHIBIT 2 CSG SYSTEMS INTERNATIONAL, INC. DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES Use of Non-GAAP Financial Measures and Limitations To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP operating income, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSG’s management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes: Certain internal financial planning, reporting, and analysis; Forecasting and budgeting; Certain management compensation incentives; and Communications with CSG’s Board of Directors, stockholders, financial analysts, and investors. These non-GAAP financial measures are provided with the intent of providing investors with the following information: A more complete understanding of CSG’s underlying operational results, trends, and cash generating capabilities; Consistency and comparability with CSG’s historical financial results; and Comparability to similar companies, many of which present similar non-GAAP financial measures to investors. Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items: Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles; The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures; Non-GAAP financial measures do not include all items of income and expense that affect CSG’s operations and that are required by GAAP to be included in financial statements; Certain adjustments to CSG’s non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSG’s financial statements in future periods; and Certain charges excluded from CSG’s non-GAAP financial measures are cash expenses, and therefore do impact CSG’s cash position. CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each non-GAAP financial measure to the most directly comparable GAAP measure. Non-GAAP Financial Measures: Basis of Presentation The table below outlines the exclusions from CSG’s non-GAAP financial measures: Non-GAAP Exclusions Operating Income EPS Restructuring charges X X Acquisition-related charges X X Stock-based compensation X X Amortization of acquired intangible assets X X Amortization of original issue discount (“OID”) - X Unusual income tax matters - X CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSG’s performance and these items are excluded for the following reasons: Restructuring charges are infrequent expenses that result from cost reduction initiatives and/or significant changes to CSG’s business, to include such things as involuntary employee terminations, divestitures of businesses, and facility consolidations and abandonments. These charges are not considered reflective of CSG’s recurring core business operating results. The exclusion of these items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. Acquisition-related charges relate to direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSG’s recurring core business operating results. These charges typically include expenses related to legal, accounting, and other professional services. The exclusion of these charges in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. Stock-based compensation results from CSG’s issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG, but instead is more dependent on CSG’s stock price at the date the equity award is granted, and the employee service period over which the equity awards vest. The exclusion of these expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSG’s results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG’s business. Amortization of acquired intangible assets is the result of business acquisitions. A portion of the purchase price in an acquisition is allocated to acquired intangible assets (e.g., software, client relationships, etc.), which are then amortized to expense over their estimated useful lives. This annual amortization expense is generally unchanged from the initial estimates, regardless of performance of the acquired business in any one period. Also, the value assigned to acquired intangible assets in a business combination is based on various estimates and valuation techniques, and does not necessarily represent the costs CSG would incur to develop such capabilities internally. Additionally, amortization of acquired intangible assets can be inconsistent in amount and frequency, and can be significantly affected by the timing and size of an acquisition. The exclusion of these expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to acquisitions included in CSG’s results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG’s business. The convertible debt securities OID is the result of allocating a portion of the principal balance of the debt at issuance to the equity component of the instrument, as required under current accounting rules. This OID is then amortized to interest expense over the life of the respective convertible debt instrument. The interest expense related to the amortization of the OID is a non-cash expense, and therefore, the exclusion of this item allows investors to further evaluate the cash interest costs of CSG’s convertible debt securities for cash flow, liquidity, and debt service purposes. Unusual items within CSG’s quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods. CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSG’s operating performance, liquidity, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, and unusual items, such as restructuring charges, as discussed above. Additionally, management uses non-GAAP free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSG’s cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP free cash flow as net cash flows from operating activities less the purchases of property and equipment. Non-GAAP Financial Measures Non-GAAP Operating Income: The reconciliations of GAAP operating income to non-GAAP operating income for the indicated periods are as follows (in thousands, except percentages): Quarter Ended December 31, 2013 Quarter Ended December 31, 2012 Amounts % of Revenues Amounts % of Revenues GAAP operating income $ 16,435 8.4 % $ 22,149 11.2 % Restructuring charges 11,466 5.9 % 1,648 0.8 % Acquisition-related charges 62 0.0 % - - % Stock-based compensation 3,299 1.7 % 3,441 1.8 % Amortization of acquired intangible assets 4,550 2.4 % 5,780 2.9 % Non-GAAP operating income $ 35,812 18.4 % $ 33,018 16.7 % Year Ended December 31, 2013 Year Ended December 31, 2012 Amounts % of Revenues Amounts % of Revenues GAAP operating income $ 76,704 10.3% $ 96,574 12.8% Restructuring charges 12,405 1.7% 2,469 0.3% Acquisition-related charges 62 0.0% 344 0.0% Stock-based compensation 14,796 2.0% 13,431 1.8% Amortization of acquired intangible assets 19,220 2.5% 22,717 3.0% Non-GAAP operating income $ 123,187 16.5% $ 135,535 17.9% Non-GAAP EPS: The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts): Quarter Ended December 31, 2013 Quarter Ended December 31, 2012 Pretax Amount (1) EPS (3) Pretax Amount (1) EPS (4) GAAP income before income taxes $ 12,482 $ 0.27 $ 17,656 $ 0.48 Restructuring charges 11,466 1,648 Acquisition-related charges 62 - Stock-based compensation 3,299 3,441 Amortization of acquired intangible assets 4,550 5,780 Amortization of OID 1,377 1,274 Non-GAAP income before income taxes (2) $ 33,236 $ 0.63 $ 29,799 $ 0.67 Year Ended December 31, 2013 Year Ended December 31, 2012 Pretax Amount (1) EPS (3) Pretax Amount (1) EPS (4) GAAP income before income taxes $ 61,519 $ 1.56 $ 77,224 $ 1.51 Restructuring charges 12,405 2,469 Acquisition-related charges 62 344 Stock-based compensation 14,796 13,431 Amortization of acquired intangible assets 19,220 22,717 Amortization of OID 5,352 4,954 Non-GAAP income before income taxes (2) $ 113,354 $ 2.21 $ 121,139 $ 2.33 (1) These items (on a pretax basis) are calculated in accordance with GAAP, and are reflected as part of the results of operations in the accompanying Unaudited Condensed Consolidated Statements of Income. (2) Non-GAAP EPS is calculated by taking the non-GAAP income before income taxes and deducting from this amount non-GAAP income taxes calculated by using the non-GAAP effective income tax rate for the period, and then dividing the result of this calculation by the outstanding diluted shares for the period. (3) For the fourth quarter and year ended December 31, 2013 , the estimated effective income tax rate for non-GAAP purposes was approximately 36% for both periods, and the weighted-average diluted shares outstanding were 33.8 million and 32.9 million, respectively. The GAAP effective income tax rate for the quarter and year ended December 31, 2013 was approximately 27% and 17%, respectively, and benefited from the following items, which are excluded from our non-GAAP effective income tax rates for these same periods: -- the reduction of certain tax allowances related to foreign operations, which provided a benefit of approximately $0.08 per diluted share for the quarter and the year ended December 31, 2013 ; -- incremental R&D income tax credits claimed in the third quarter of 2013 for development activities from previous years, which provided a benefit of approximately $0.17 per diluted share for the year ended December 31, 2013 ; and -- the recognition of the 2012 R&D tax credits of approximately $0.17 per diluted share for the year ended December 31, 2013 , that were recognized for GAAP purposes in the first quarter of 2013 since the credit legislation was passed by Congress in January 2013 . (4) For the fourth quarter and year ended December 31, 2012 , the estimated effective income rate for non-GAAP purposes was approximately 27% and 38%, respectively, and the weighted-average diluted shares outstanding were 32.6 million and 32.5 million, respectively. The GAAP effective income tax rate for the quarter and year ended December 31, 2012 was approximately 11% and 37%, respectively. Non-GAAP Adjusted EBITDA: CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to net income and cash flows from operating activities are provided below for the indicated periods (in thousands, except percentages): Quarter Ended December 31 , Year Ended December 31 , 2013 2012 2013 2012 GAAP operating income $ 16,435 $ 22,149 $ 76,704 $ 96,574 Restructuring charges 11,466 1,648 12,405 2,469 Acquisition-related charges 62 - 62 344 Depreciation 4,254 5,202 18,633 22,286 Amortization of acquired intangible assets (5) 4,550 5,780 19,220 22,717 Amortization of other intangible assets (5) 4,262 4,502 16,179 18,748 Stock-based compensation 3,299 3,441 14,796 13,431 Non-GAAP Adjusted EBITDA $ 44,328 $ 42,722 $ 157,999 $ 176,569 Non-GAAP Adjusted EBITDA as a percentage of revenues 23 % 22 % 21 % 23 % Quarter Ended December 31 , Year Ended December 31 , 2013 2012 2013 2012 Net income $ 9,081 $ 15,790 $ 51,351 $ 48,879 Interest expense (6) 2,897 3,647 11,621 15,983 Amortization of OID 1,377 1,274 5,352 4,954 Interest and investment income and other, net (321 ) (428 ) (1,788 ) (1,587 ) Income tax provision 3,401 1,866 10,168 28,345 Depreciation 4,254 5,202 18,633 22,286 Amortization of acquired intangible assets (5) 4,550 5,780 19,220 22,717 Amortization of other intangible assets (5) 4,262 4,502 16,179 18,748 Stock-based compensation 3,299 3,441 14,796 13,431 Acquisition-related charges 62 - 62 344 Restructuring charges 11,466 1,648 12,405 2,469 Non-GAAP Adjusted EBITDA $ 44,328 $ 42,722 $ 157,999 $ 176,569 Quarter Ended December 31 , Year Ended December 31 , 2013 2012 2013 2012 Cash flows from operating activities $ 40,052 $ 19,020 $ 126,634 $ 127,442 Income tax provision 3,401 1,866 10,168 28,345 Changes in operating assets and liabilities and deferred taxes (6,809 ) 18,784 7,788 9,547 Impairment of client contract - (1,283 ) - (3,783 ) Interest expense (6) 2,897 3,647 11,621 15,983 Interest and investment income and other, net (321 ) (428 ) (1,788 ) (1,587 ) Gain (loss) on short-term investments and other (528 ) 61 (910 ) 107 Loss on disposition of business operations (3,017 ) - (3,017 ) - Acquisition-related charges 62 - 62 344 Restructuring charges 9,127 1,648 9,184 2,469 Other (536 ) (593 ) (1,743 ) (2,298 ) Non-GAAP Adjusted EBITDA $ 44,328 $ 42,722 $ 157,999 $ 176,569 (5) Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands): Quarter Ended December 31 , Year Ended December 31 , 2013 2012 2013 2012 Amortization of acquired intangible assets $ 4,550 $ 5,780 $ 19,220 $ 22,717 Amortization of other intangible assets 4,262 4,502 16,179 18,748 Amortization of deferred financing costs 594 602 2,420 2,713 Total amortization $ 9,406 $ 10,884 $ 37,819 $ 44,178 (6) Interest expense includes amortization of deferred financing costs as provided in Note 5 above. Non-GAAP Free Cash Flow: CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands): Quarter Ended December 31 , Year Ended December 31 , 2013 2012 2013 2012 Cash flows from operating activities $ 40,052 $ 19,020 $ 126,634 $ 127,442 Purchases of property and equipment (11,090 ) (12,733 ) (30,076 ) (33,221 ) Non-GAAP free cash flow $ 28,962 $ 6,287 $ 96,558 $ 94,221 Non-GAAP Financial Measures – 2014 Financial Guidance Non-GAAP Operating Income Margin: The reconciliation of GAAP operating income margin to non-GAAP operating income margin, as included in CSG’s 2014 full year financial guidance, is as follows: 2014 Guidance GAAP operating income margin 12.0% Restructuring charges (7) 0.5% Stock-based compensation (8) 2.0% Amortization of acquired intangible assets (9) 2.0% Non-GAAP operating income margin (“approximately 16.5%”) 16.5% (7) This represents the pretax impact of restructuring charges of an estimated $2 million on CSG’s operating income margin as a percentage of the midpoint of 2014 revenue guidance. (8) This represents the pretax impact of stock-based compensation expense of an estimated $17 million on CSG’s operating income margin as a percentage of the midpoint of 2014 revenue guidance. (9) This represents the pretax impact of amortization of acquired intangible assets expense of an estimated $15 million on CSG’s operating income margin as a percentage of the midpoint of 2014 revenue guidance. Non-GAAP EPS: The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG’s 2014 full year financial guidance is as follows (in thousands, except per share amounts): 2014 Guidance Range Low Range High Range Pretax Amount (10) EPS (12) Pretax Amount (10) EPS (12) GAAP income before income taxes $ 71,000 $ 1.25 $ 77,000 $ 1.37 Restructuring charges 2,000 2,000 Stock-based compensation 17,000 17,000 Amortization of acquired intangible assets 15,000 15,000 Amortization of OID 6,000 6,000 Non-GAAP income before income taxes (11) $ 111,000 $ 2.05 $ 117,000 $ 2.17 (10) These items (on a pretax basis) are calculated in accordance with GAAP, and will be reflected as part of the results of operations in CSG’s Unaudited Condensed Consolidated Statements of Income. (11) Non-GAAP EPS is calculated by taking the non-GAAP income before income taxes and deducting from this amount non-GAAP income taxes calculated by using the non-GAAP effective income tax rate for the period, and then dividing the result of this calculation by the outstanding diluted shares for the period. (12) For 2014, the estimated effective income tax rate for non-GAAP purposes is expected to be approximately 36%, and the weighted-average diluted shares outstanding are expected to be 34.8 million. Non-GAAP Adjusted EBITDA: CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to net income and cash flows from operations are provided below for CSG’s 2014 full year financial guidance at the mid-point (in thousands, except percentages): 2014 GAAP operating income $ 90,000 Restructuring charges 2,000 Depreciation 17,000 Amortization of acquired intangible assets 15,000 Amortization of other intangible assets 14,000 Stock-based compensation 17,000 Non-GAAP Adjusted EBITDA $ 155,000 Non-GAAP Adjusted EBITDA as a percentage of revenues 21 % 2014 Net income $ 45,000 Interest expense 11,000 Interest and investment income and other, net (1,000 ) Amortization of OID 6,000 Income tax provision 29,000 Depreciation 17,000 Amortization of acquired of intangible assets 15,000 Amortization of other intangible assets 14,000 Stock-based compensation 17,000 Restructuring charges 2,000 Non-GAAP Adjusted EBITDA $ 155,000 2014 Cash flows from operating activities (midpoint of guidance) $ 115,000 Income tax provision 29,000 Interest and investment income and other, net (1,000 ) Changes in operating assets and liabilities and deferred taxes (1,000 ) Interest expense 11,000 Restructuring charges 2,000 Non-GAAP Adjusted EBITDA $ 155,000 Non-GAAP Free Cash Flow: CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities is provided below for the indicated period (in thousands): 2014 Cash flows from operating activities (midpoint of guidance) $ 115,000 Purchases of property and equipment (30,000 ) Non-GAAP free cash flow $ 85,000 CSG Systems International Liz Bauer , 303-804-4065 Senior Vice President of Investor Relations & Strategic Communications liz.bauer@csgi.com Source: CSG Systems International


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