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Successful OTRS User Group Meeting in Vietnam demonstated use of the OTRS Service Management Software and pioneered the way for public training in March

February 3, 2014

Saigon, Vietnam (PRWEB UK) 4 February 2014

OTRS Group, the world's leading provider of Managed Services based on the open source Service Management software OTRS, recorded an outstanding interest in its OTRS User Group Meeting that took place in December 2013 in Saigon. It was organized by the Malaysian subsidiary OTRS Sdn. Bhd to demonstrate different use cases of the OTRS helpdesk software and the OTRS IT Service Management software in ASEAN companies. More than 30 users took the chance to catch up on a multitude of features of the open source solution and on how OTRS customers, such as AtomOS and IMS use it to improve their service management. This huge number of attendees made it the most visited User conference for OTRS in 2013, among other successful User Group conferences and official trainings in Stockholm, Straubing (Germany), Atlanta, and Las Vegas. It pioneered the way for the next OTRS Administrator Training taking place in Saigon, Vietnam in March 2014 to offer a more in-depth training for the OTRS Help Desk software.

Regional General Manager CheePeng Lee says: “Fully booked in advance, we considered our OTRS User Group Meeting in Saigon, Vietnam a great success. It shows us that there is a great demand for an open source Service Management software that not only gives a better overview of customer requests and transparency in answering them, but also offers features such as surveys, time accounting, workflow, and process management, as well as saves on licensing costs and IT resources. Due to such great interest we are preparing our next User Group Meeting in Jakarta, Indonesia in April 2014.“    

Attendees of the OTRS User Group Meeting in Saigon also experienced the power of additional features that are included in the new 3.3 versions of the OTRS helpdesk software, such as a clearer reporting management, easier access to permission management, real-time ticket automation, and greater clarity with retina displays.

CheePeng Lee concludes: “As part of the OTRS Group OTRS Sdn. Bhd is very lucky to work with prestigious clients, such as Huawei, Kentucky Fried Chicken, and CyberSecurity Malaysia, and we work closely with them to gather data which will help us continue to make improvements to our products. We see a great demand for OTRS in the ASEAN region and therefore we want to organize more User Group Meetings in order to show more people the benefits of our Managed OTRS contracts based on this fantastic software."

OTRS Group is offering Managed OTRS based on a free Helpdesk and IT Service Management download, as well as professional editions of the software with added services and features. The two offered products also include an associated iPhone App and OTRS::ITSM is ITIL® V3 compliant. OTRS is available in 33 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving on costs and resources.

To register for the OTRS Administrator Training in Saigon; head to

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Source: PR Web

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