My bank has just informed me of its decision to close our local branch in May.
They say most of their customers are opting to carry out their banking online, on their mobiles and on the telephone rather than over the counter. This is quite true, considering I can easily count the number of times I have walked into the banking hall myself. I believe in the last three years or so, I have only been inside my bank about three or four times.
The last time was in the middle of last year when my online password got mixed up and I was required to change it in person at the local branch. Other than that, every business I have with my bank is done either on my computer at home or on my mobile phone. For regular monthly payments like phone, water, gym membership and gas bills, among others, a one-off standing order arrangement is all I need and my account is debited every month.
The bank statements are sent to my e-mail and in case I need to speak to someone at the bank, I do it on phone.
Bizarre as it may sound, online banking is beginning to take hold as the norm, while walking into a bank and carrying out a transaction over the counter is abnormal. These bankers have nicely guessed that our present-day busy lifestyle will continue to gravitate towards the convenient. For my own self-centred reasons, I like the way our Ugandan banks are keeping up with the rest of the globe.
Some three years ago, I opened up a kyeyo online account with one Ugandan bank; although I feel they should offer me more than they already do, so far so good. This online account allows me to check my balance from over here on my computer and phone.
I am also automatically alerted via email in case of any activity on my account and the part I love most is directing someone to deposit money on the account. In less than five minutes, I am notified by e-mail of the amount deposited, current balance, time and the name of the depositor.
This has made it quite convenient for me to put away some money on the side, without the temptation of grabbing it when times get lean. And on the occasion where I have had issues with the account, I have been able to phone up the customer care team at the bank and the response has always been great. Some of my fellow nkuba kyeyos don't believe me when I tell them I do monitor my
I let the non-inquisitive be, as I look forward to a future of literally being able to transfer money from my Ugandan account to another local account by just a few taps of the phone somewhere on a
Isn't that cool?
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