With the larger retailers increasingly adopting integrated EFT connectivity solutions, VersaLink has grown in stature. It gives customers who use asymmetric digital subscriber (ADSL) lines as their primary connectivity network a seamless handover between fixed networks to the 3G network. This ensures high-uptime, a crucial advantage for retail customers. VersaLink runs on the Virtual Redundant Reroute Protocol (VRRP) which sets it apart from most other competing products in the market. Based on this protocol, XLink creates a virtual IP address for entire sets of customer till points, to which all transactions are directed, regardless of the communication channel - ADSL or global system for mobile communication (GSM).
"XLink is delighted to have been given the Technical Leadership M2M in
The GDSP platform allows a Vodafone SIM to roam on networks in which it has a presence directly or through subsidiaries. It also roams on the networks of mobile operators with which it has partnerships. As a result, if the network fails, the SIM can switch to a partnering network through roaming. This is an especially important feature for M2M solutions that do not use dual SIM technologies.
Executive head, machine-to-machine and vertical industries at Vodacom Business,
"In terms of a contribution to the retail and banking industry, XLink not only created a niche market but the offering itself has saved the industry millions of rands in connectivity costs over the last decade as well as provided these entities with a different service interface and hopefully a client user experience at the card point-of-sale level," adds Leal.
By leveraging the MIS portal, the support staff can make intelligent decisions, minimising the need for on-site support visits while simultaneously reducing the lead time for problem resolution. This has seen the company deliver improved support services, achieving a first-line problem-solve ratio of nearly 85 percent.
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