Top pharmaceutical company selects Veeva Vault in enterprise
initiative to transform IT and empower the business
Ipsen had been using complex systems that required massive customization to accommodate each group’s unique demands and workflows. “Veeva Vault provides the flexibility we need to be agile and move quickly as our organization and our markets change,” said
Ipsen wanted one, complete solution that would be easily yet securely accessible by internal and external stakeholders. Mir emphasized, “For global corporations, cloud accessibility is one of Veeva Vault’s greatest advantages because it inherently fosters collaboration.”
Veeva Vault will enable Ipsen to harmonize processes across its many regions and partners. “There was no consistency in how groups managed or organized content, creating a lot of confusion,” noted Mir. Vault applications codify best practices in each area, while cross-Vault functionality will allow users to access documents from other departments as needed. The Vault suite will connect workstreams between clinical, quality, regulatory, and marketing teams. Mir added, “With Vault in place to standardize document processes, we will have greater visibility and efficiency globally.”
Ipsen evaluated four leading content management vendors over six months before selecting Veeva Vault. “Our previous platform was so complicated and difficult to use that it was one of the top three systems generating support requests from users,” Mir continued. “In stark contrast, Vault is intuitive and easy to use. We are seeing rapid adoption with very little need for IT support.”
In addition to reducing the number of support cases, Ipsen anticipates considerable IT time savings with a validation-ready platform. “Before Veeva Vault, the resource-intense validation process required for every upgrade made system maintenance painful. Now, upgrades are automatic and the system is already validated for IQ and OQ, allowing us to reallocate IT resources to more strategic business priorities,” Mir commented.
Ipsen is working closely with