News Column

Bowman Trailer Leasing Connects 32 Locations With RingCentral Cloud-Based Business Communications System

March 5, 2014



By a News Reporter-Staff News Editor at Electronics Business Journal -- RingCentral, Inc. (NYSE:RNG), a leading provider of cloud business communication solutions, announced that Bowman Trailer Leasing, a regional provider of road trailers, storage trailers, and sea containers, chose RingCentral Office to efficiently communicate with customers across its 32 locations and remote workers throughout the East Coast of the United States.

Prior to RingCentral, Bowman Trailer Leasing used separate on-premise Private Branch Exchange (PBX) systems to manage business communications across its 32 locations. The company's reliance on a hardware-based system caused expensive scalability issues at headquarters and management hardships for a resource-constrained IT department. Bowman's old solution was difficult and expensive to maintain, requiring hiring costly outside technicians to make even minor changes to the legacy system. Additionally, since the old system had reached its scalability limits, employees were forced to share extensions and mailboxes.

"We wanted to regain control of our phone system, and it made sense to leverage cloud technology to make that happen," explained Mike Mullan, IT Manager at Bowman Trailer Leasing. "RingCentral enables us to provide better customer experience by implementing a powerful auto-receptionist and is also a cost-effective choice, saving us at least $95,000 annually."

The integrated RingCentral Office cloud business communication solution enables Bowman Trailer Leasing to manage its 175 employees, 32 locations and remote workers from a single mobile-friendly interface. With the majority of the company's employees working remotely, they can now use the RingCentral Mobile App to communicate with customers and connect with other employees. Better connectivity, Mullan notes, has led to both increased productivity and improved customer service.

"Our employees are now able to provide superior customer service and also effectively communicate with each other because of the innovative mobile capabilities of the RingCentral solution," said Mullan. "We have purchased smartphones for everyone in the company, so now by utilizing the RingCentral Mobile App, our employees can assist customers even if they are on the road or working on equipment in the yard."

RingCentral Office delivers quality voice, fax, text and conferencing for businesses, regardless of size, locations, devices, or budget. Easier to manage and more flexible than on-premise phone systems, the solution adapts to the unique needs of each business, integrates with other cloud applications, and eliminates phone system hardware. About RingCentral RingCentral, Inc. (NYSE:RNG) is a leading provider of cloud business communications solutions. Easier to manage and more flexible than on-premise communications phone systems, RingCentral's cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premise traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, California.

RingCentral, the RingCentral logo, and RingCentral Office are trademarks of RingCentral, Inc.

Keywords for this news article include: Electronics, RingCentral Inc.

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Source: Electronics Business Journal


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