Leading 12-hospital health system implements unified communications
platform as part of broader clinical integration strategy
“With increasing complexities in the flow of information within and across facilities, hospitals and health systems need to eliminate antiquated processes that impede workflow,” said
The largest integrated health system in
After successful implementations in several of the network’s acute care hospitals, Advocate Health Care determined PerfectServe was the system that could most efficiently and effectively streamline and standardize its communication processes. Using rules-based technology, PerfectServe enables more reliable communications processes that make it easy for clinicians to connect with each other.
PerfectServe is also being used to inform physicians of important clinical events occurring within its information systems so they can take timely and appropriate action. For example, primary care physicians are securely notified when their patient is discharged from the ED. And physicians ordering pathology results are securely receiving reports on the PerfectServe mobile app and are able to immediately notify the patient of the result.
“Effective clinician-to-clinician communication is at the root of high-quality care delivery, but it is an often overlooked priority at large health systems. Advocate Health Care recognized the significant impact of improving clinician-to-clinician communications across its multi-site system, particularly how streamlining processes can improve care,” said
By reducing communication cycle times and easing clinicians’ ability to connect with one another, PerfectServe solutions will also enable Advocate to continue to recruit and retain the highest quality primary care and specialty clinicians. The platform is proven to help improve physician satisfaction by connecting clinicians at the right time, via the best mode and with the exact information necessary to make critical care decisions.
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PerfectServe is a single, intelligent, unified communications platform that connects clinicians across the care continuum. The company helps providers improve patient outcomes and operational efficiency by removing communications process variability and speeding contact cycle times between clinicians. More than 30,000 physicians in organizations such as
About Advocate Health Care
Advocate Health Care, named among the nation’s Top 5 largest health systems based on quality by