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Advocate Health Care Selects PerfectServe as Enterprise-Wide Clinical Communications Standard

February 25, 2014

Leading 12-hospital health system implements unified communications platform as part of broader clinical integration strategy

KNOXVILLE, Tenn.--(BUSINESS WIRE)-- As part of its strategy to improve the coordination of care for its vast patient population, Advocate Health Care has selected PerfectServe – the intelligent, unified clinical communications platform company – as the standard for streamlining and securing clinical communications across the organization.

“With increasing complexities in the flow of information within and across facilities, hospitals and health systems need to eliminate antiquated processes that impede workflow,” said Rance Clouser, vice president of information technology at Advocate Health Care. “PerfectServe understands the challenges our system faces in delivering patient-centered care. They have been and continue to be a strategic partner in helping us break down communications silos and improving our quality metrics.”

The largest integrated health system in Illinois, Advocate Health Care covers more than 250 care sites, including 12 hospitals that encompass 11 acute care hospitals, each of which faced unique clinical communications challenges. Advocate sought a comprehensive and flexible unified communications platform that would not only meet the needs of each individual facility, but also connect providers across the wide variety of care settings necessary for the success of the health system’s clinical integration strategy.

After successful implementations in several of the network’s acute care hospitals, Advocate Health Care determined PerfectServe was the system that could most efficiently and effectively streamline and standardize its communication processes. Using rules-based technology, PerfectServe enables more reliable communications processes that make it easy for clinicians to connect with each other.

PerfectServe is also being used to inform physicians of important clinical events occurring within its information systems so they can take timely and appropriate action. For example, primary care physicians are securely notified when their patient is discharged from the ED. And physicians ordering pathology results are securely receiving reports on the PerfectServe mobile app and are able to immediately notify the patient of the result.

“Effective clinician-to-clinician communication is at the root of high-quality care delivery, but it is an often overlooked priority at large health systems. Advocate Health Care recognized the significant impact of improving clinician-to-clinician communications across its multi-site system, particularly how streamlining processes can improve care,” said Terry Edwards, PerfectServe president and CEO. “We are thrilled to expand our partnership with Advocate Health Care.”

By reducing communication cycle times and easing clinicians’ ability to connect with one another, PerfectServe solutions will also enable Advocate to continue to recruit and retain the highest quality primary care and specialty clinicians. The platform is proven to help improve physician satisfaction by connecting clinicians at the right time, via the best mode and with the exact information necessary to make critical care decisions.

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About PerfectServe

PerfectServe is a single, intelligent, unified communications platform that connects clinicians across the care continuum. The company helps providers improve patient outcomes and operational efficiency by removing communications process variability and speeding contact cycle times between clinicians. More than 30,000 physicians in organizations such as Advocate Healthcare, Ascension Health, MemorialCare, the WellStar Health System, Hoag, the St. Joseph Health System and Orlando Health rely on PerfectServe to enable faster interventions, increase physician alignment and satisfaction, provide nurses more time for direct patient care and reduce HIPAA-compliance risk. Headquartered in Knoxville, Tenn., PerfectServe was incorporated in 2000.

About Advocate Health Care

Advocate Health Care, named among the nation’s Top 5 largest health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers (the state’s highest designation in trauma care), two Level II trauma centers, one of the area’s largest home health care companies and one of the region’s largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $614 million in charitable care and services to communities across Chicagoland and Central Illinois in 2012.

Media Contact

For PerfectServe

Brittany Cusick, 617-986-5833

Source: PerfectServe

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