On Consumer Rights in Telecommunications Services (RGC), among other things, the General Regulation, it anticipates that functioners must call the user when a service call drops, and that the user may cancel services automatically over the internet or via the call centre.
The rules also incorporates that all pre-paid top-ups will have a minimum shelf life of 30 days. Operators must also offer two other options for credit expiry, of 90 and 180 days.
Moreover, packages need to apply to all consumers, whether new or old and looking at the complexity of the demand, operators have between 120 days to 18 months from the publication of the regulation to execute the new rules.
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