The pace of change in telecommunications can prove baffling for users. Everything seems to go on in the same old way, then suddenly there is a leap in the speed of broadband connectivity - and when a company stops to take a look at what this might mean to its staff, it finds there have been all kinds of change in bundled deals, services and providers. As
It is not just businesses that can get blind sided or wrong footed by changes in voice and data technologies.
Telecoms companies themselves are getting hammered by the speed of change. Telecoms consultancy Ovum says around the world telecoms companies will lose
The convenience and robustness of OTT technologies such as
Accountants Deloitte see another major change coming and that is the way instant messaging, or "chat" is now seeing much higher volumes than text messaging.
According to Deloitte, instant messaging services on mobiles will carry more than 50 billion messages a day, globally in 2014, more than twice the number of text messages sent.
Nevertheless, telecommunications companies are still struggling to refine their revenue-generating models from instant messaging - Deloitte expects text messages to generate revenues of more than pound(s)50 billion globally, about 50 times the revenue from all instant messaging services.
McDonald points out that, although broadband in the
Back in 2012, which now seems quite some time ago, telecoms commentators were predicting the arrival of 4G mobile services in
"There is a big misconception that 4G is expensive for consumers and businesses, but there are tonnes of very good bundled offerings. What we really want to get across to business is the message that voice is just another service on telephony networks and that data and voice have now converged. This has big implications for companies' IT networks and telephony networks and, if you have not looked into convergence recently, now is very much the time to do it," says McDonald.
"If you have a large site, in the past you would have had to lease lines from a telecommunications company to link the various offices in these sites in terms of voice and data. Now companies are increasingly using fibre optic connections that do away with leased line costs altogether - and with the technical skills in-house, adding new users or doing repairs is very straightforward," Stephens says. "We come across electrical companies all the time who will not touch fibre because they think - wrongly - that it is too difficult a technology for them to get into.
"Our courses prove that the skills are easily adopted by anyone with an engineering background."
Technology and support expert QubeGB, meanwhile, points to the fact smart phones are increasingly being used not just by the under- 34 demographic but by those aged over 50.
"Anyone who uses a smart phone soon realises they don't need their PC or laptop any more to do things on-line. People are checking their smart phones at least 35 times a day, according to recent research," says QubeGB's
The pace of change in telecommunications can prove baffling for users. Everything seems to go on in the same old way, then suddenly there is a leap in the speed of broadband connectivity - and when a company stops to take a look at what this might mean to its staff, it finds there have been all kinds of change in bundled deals, services and providers.