Cloud business communications platform connects company’s remote
workers, enables complete overhaul of workplace communications
SAN MATEO, Calif.--(BUSINESS WIRE)--
Inc. (NYSE:RNG), a leading provider of cloud
business communication solutions, today announced that Bowman
Trailer Leasing, a regional provider of road trailers, storage trailers,
and sea containers, chose RingCentral Office to efficiently communicate
with customers across its 32 locations and remote workers throughout the
East Coast of the United States.
Prior to RingCentral, Bowman Trailer Leasing used separate on-premise
Private Branch Exchange (PBX) systems to manage business communications
across its 32 locations. The company’s reliance on a hardware-based
system caused expensive scalability issues at headquarters and
management hardships for a resource-constrained IT department. Bowman’s
old solution was difficult and expensive to maintain, requiring hiring
costly outside technicians to make even minor changes to the legacy
system. Additionally, since the old system had reached its scalability
limits, employees were forced to share extensions and mailboxes.
“We wanted to regain control of our phone system, and it made sense to
leverage cloud technology to make that happen,” explained Mike Mullan,
IT Manager at Bowman Trailer Leasing. “RingCentral enables us to provide
better customer experience by implementing a powerful auto-receptionist
and is also a cost-effective choice, saving us at least $95,000
The integrated RingCentral Office cloud business communication solution
enables Bowman Trailer Leasing to manage its 175 employees, 32 locations
and remote workers from a single mobile-friendly interface. With the
majority of the company’s employees working remotely, they can now use
the RingCentral Mobile App to communicate with customers and connect
with other employees. Better connectivity, Mullan notes, has led to both
increased productivity and improved customer service.
“Our employees are now able to provide superior customer service and
also effectively communicate with each other because of the innovative
mobile capabilities of the RingCentral solution,” said Mullan. “We have
purchased smartphones for everyone in the company, so now by utilizing
the RingCentral Mobile App, our employees can assist customers even if
they are on the road or working on equipment in the yard.”
RingCentral Office delivers quality voice, fax, text and conferencing
for businesses, regardless of size, locations, devices, or budget.
Easier to manage and more flexible than on-premise phone systems, the
solution adapts to the unique needs of each business, integrates with
other cloud applications, and eliminates phone system hardware.
Inc. (NYSE:RNG) is a leading provider of cloud business
communications solutions. Easier to manage and more flexible than
on-premise communications phone systems, RingCentral’s cloud solution
meets the needs of modern distributed and mobile workforces, while
eliminating the expense and complications of on-premise traditional
hardware-based systems and software. RingCentral is headquartered in San
RingCentral, the RingCentral logo, and RingCentral Office are trademarks
of RingCentral, Inc.
Evie Goldstein, 650-516-4104
Melissa Chadwick, 571-382-8513
Source: RingCentral, Inc.