My name is Otieno, a first year student at
I applied for a loan from the Higher Education Loans Board (HELB) in
The centre informed me that my loan had not been wired to my account because my signature was missing from the application form and that I was required to go to
I explained to the contact centre representative that at that moment I was in Kilifi where the university is located and that I could not manage to get bus fare within such a short period of time and travel to
Luckily, she understood my plea and advised me to pluck out the required page from the duplicate form I retained, sign it, and then give it to someone travelling to
I did exactly that and I have since confirmed it was delivered.
But I am yet to receive the money. My HELB online account shows that I have never applied for the financial assistance.
My studies are at the verge of hitting a brick wall due to lack of fees.
Thank you, Otieno, for reaching out to us on this matter. We appreciate the fact that you trust us to handle the issue to conclusion.
We got in touch with the students' financier regarding your complain and we thank the officials for responding promptly.
In its response, HELB noted that the document bearing your signature was received in its head office on
HELB also informed us that it has been in communication with you about this and advised you on the status of your application.
We can only hope that you will soon be in a position to get the money and proceed with your studies without a hitch.
At Capital Letters, we take this early chance to wish you success in your studies.
To say that I am a disappointed
Prior to seeking your help, I went to the company's customer care office in Mombasa, just opposite Posta and I was asked to dial *100# then press 7 in order to unsubscribe to those unwelcome services.
I did that and for a while the messages stopped coming, however, on
To the best of my recollection, I have never subscribed to this service or any other for that matter.
Surely, someone is reaping from where he did not sow.
The cost per message is Sh30 and this leaves me wondering whether
What is the company doing to protect customers from such vices?
I am a computer science graduate and would offer the firm some advice for free: Give the customer the power to accept messages from those services by a prompt message first upon which when a customer allows the details, then credit is deducted.
It will cost the firm but at the end of the financial year, it will have legitimate earnings. I need my credit back and an apology, too.
Help me and many other customers who are suffering from the same.
Thank you. — Bryant O.
Bryant, we appreciate you for lodging your complain with us.
It is unfortunate that you have been losing your money through subscriptions which to the best of your knowledge, you have never joined.
We contacted the telecommunications company,
We are pleased that you have once again wrote us an email with information that your handset problem has been sorted.
We appreciate the feedback as it informed us that our efforts have been of help to you.
Feel free to get in touch with us in future if you need assistance.
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