Report Discusses Autonomics Technology’s Transformational Impact on
Traditional Outsourcing Models and Enterprise IT Operations in 2014
To learn more about the report content, please email firstname.lastname@example.org.
Gartner subscribers can access the document, “Predicts 2014: Business
and IT Services Are Facing the End of Outsourcing as We Know It,”
authored by analysts Frances Karamouzis and Claudio Da Rold, here.
NEW YORK--(BUSINESS WIRE)--
Global provider of automation solutions IPsoft
has been recognized in a Gartner report that analyzes the profound
changes in the outsourcing market. The report, “Predicts
2014: Business and IT Services Are Facing the End of Outsourcing as We
Know It,” notes a trend towards outcome-based services and solutions
that will transform the market. Autonomic and cognitive technologies
that allow “virtual knowledge engineers” to absorb work previously
carried out by human engineers are noted as having a major impact on
these changes by causing a shift in service delivery models.
“We believe Gartner’s 2014 IT sourcing outlook is confirmation that
autonomics technology isn’t just generating buzz within the IT services
marketplace—it is a viable approach to driving a step-change in service
delivery models,” said Chetan Dube, president and CEO, IPsoft. “Our
solutions and services can deliver a 30 percent improvement in
productivity upon deployment while improving quality of service
dramatically and guaranteeing business outcomes. The new price points
our solutions enable will prompt a wave of change in the IT services
IPsoft is working with a number of global IT service providers to
incorporate its autonomics technology platform, IPcenter, into their
managed service and delivery models. IPcenter has proven to increase
speed, quality and consistency of operations while lowering service
costs. With functionally-rich, context-aware, ‘virtual, knowledge
engineers,’ it resolves an average of 56 percent of events without any
human intervention and reduces mean time to resolution by 60 percent.
“We are continuing to foster partnerships with IT service providers and
are already seeing Gartner’s market predictions come to fruition this
year,” continued Dube. “IPsoft is redefining the benchmarks for the
outsourcing industry, as we see leading market players embrace
autonomics. Together with our partners, we will enable enterprises to
rewrite the cost/quality equation of running high-performing
infrastructure operations that drive outcomes more accurately and in
response to fluctuating business drivers.”
IPsoft, Gartner, autonomics, automation, IT,
outsourcing, IT infrastructure management, remote infrastructure
management, managed services, labor automation, labor intelligence, IT
Frances Karamouzis, Claudio Da Rold, transformation, sourcing, enterprise
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IPsoft is an automation technology company,
providing scalable, autonomic IT services and solutions. With 13 offices
on four continents, our mission is to power the world with expert
systems – eliminating routine work and freeing up brainpower to drive
better business outcomes. Today, IPsoft supports one in 20 Fortune 2000
companies. For more information about IPsoft, please visit www.ipsoft.com.
Beth Brenner / Sarah Love, +1-617-960-9875