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HBL strengthens service excellence standards

February 17, 2014



HBL, Pakistan's largest bank has taken strong initiatives towards strengthening their service excellence standards. They have collaborated with a leading global training company, UP! Your Service College, Singapore, to attain a licensed program. The objective of this program was to develop a customer-centric culture, upgrading service skills in view of world class service concepts and taking HBL's mission of customer focus forward.

To commemorate this achievement, HBL recently held a ceremony in Karachi to certify HBL Course Leaders of 'Achieving Superior Service'. Present at the occasion were Aman Aziz Siddiqui, Head-Strategy and Investment, HBL, Ron Kaufman, Founder, Up Your Service College, Sima Kamil, head-Branch Banking, HBL, Tariq M Akbar, Head-Global Operations and Roofi Jamil, Head - Learning and Development Head South, HBL.

Aman Aziz Siddiqui while speaking at the ceremony, congratulated the Learning & Development division of the bank and the course leaders on achieving this milestone and stated that providing superior customer service at all levels serves as an integral platform towards achieving further growth and maintaining their leadership standpoint.

Ron Kaufman, the founder of founder of UP! Your Service College is one of the world's most sought-after educators, consultants, and thought-leaders in the world of superior service and has enabled large organizations to excel in the service arena and rated as one of the world's top 25 speakers and is author of more than 14 books.

The Bank has worked closely with Ron Kaufman, to inculcate a service culture throughout the organisation. Over a span of eighteen months HBL has successfully trained 7,700 staff members across the bank nationwide


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Source: Daily Messenger (Pakistan)


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