Significant New Features Include New Service Catalog, Workflow,
Localization and Hybrid Voice Functionality
HEAT is the first Service Management solution that incorporates both on-premise and cloud applications on a unified code base. This approach delivers a complete service management solution from a single vendor, on a single platform, that gives customers the flexibility to leverage multi-tenant cloud or on-premise deployment options—or a combination of the two— to support their unique and evolving business needs.
HEAT Cloud 2014.1 includes over a dozen new major features including:
“HEAT 2014.1 contains a host of productivity and ease-of-use improvements that will significantly boost the operational efficiency of our customers’ service desks,” said
FrontRange’s HEAT Hybrid IT platform delivers IT Service Management benefits that address CIO-level and IT administrator needs across three primary dimensions:
• Maximizes operational efficiencies by reducing service desk call volume by up to 80% and time spent on application deployment by up to 95%.
• Reduces IT costs by reducing downtime due to unplanned or unapproved changes by up to 75% and reducing total cost of ownership (TCO) costs by up to 70%.
• Improves service quality and compliance by reducing the number of status calls received by up to 80% and reducing troubleshooting efforts by up to 85%.
HEAT Cloud 2014.1 is now generally available. For more information visit http://www.frontrange.com.
FrontRange is a leading provider of Hybrid IT software solutions for organizations of all sizes. With our suite of HEAT applications, FrontRange is the only company in the world that provides, from a single platform, Service Management and Client Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of devices every day for more than 15,000 leading organizations around the world. Our customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in