News Column

Noggin IT Partners with InterCall to Market Integrated Enterprise Resilience Solution throughout Asia Pacific

February 17, 2014

SINGAPORE, Feb. 18, 2014 /PRNewswire/ -- Noggin IT, the emerging leader in next-generation cloud-based software for enterprise incident management, announces a technology and business partnership with InterCall, a subsidiary of West Corporation and the world's largest conferencing and collaboration services provider, to provide an enterprise resilience solution for the Asia Pacific region. The partnership broadens InterCall's Unified Communications services offering and extends the availability of Noggin OCA's solution in the region.

The agreement sees the Noggin OCA Enterprise Suite fully integrated into West Corporation's Alerts and Notifications portfolio and sold by InterCall's direct salesforce and channel partners throughout the Asia Pacific region.

InterCall has over 100 direct sales consultants in Asia Pacific who will be taking the Enterprise Resilience solution powered by Noggin OCA to market. Initially the focus will be on English speaking markets of Australia, New Zealand and Singapore with expansion into Hong Kong, Korea, Japan, Malaysia, Indonesia and India throughout the year.

James BW, Managing Director Noggin IT, says, "Noggin IT first integrated with InterCall two years ago. Since then we realized the synergies that existed in InterCall's collaboration platform and customer base and decided to expand our relationship where InterCall would offer an enterprise resilience suite powered by Noggin OCA as part of their unified communications solution. InterCall's global distribution will take Noggin's leading edge solutions to new markets and multi-national organisations throughout Asia Pacific initially and then hopefully beyond those regions."

Chris Franke, Head of UC Strategy for InterCall Asia Pacific, says, "Noggin IT is an exciting partnership for InterCall as their innovative technology helps us to continue to deliver on the needs and expectations of our client base to stay at the leading edge of the ever evolving trends in the communications space."

Managing the entire event lifecycle

Chris Franke adds, "Noggin's approach to the way they developed Noggin OCA with an open framework and the ability to integrate with our platform allowed us to bring it seamlessly into our existing family of products, offering a cohesive story when we talk to a client. From our clients' perspective, the ability to get a customised solution is really important."

"When an event occurs, the Noggin OCA system instigates the alert, by sending out SMSs, faxes, email and even voice messages simultaneously to fixed or mobile phones, alerting key personnel. With InterCall's hosted communication and collaboration platforms, teams can then quickly and easily come together to resolve the issue - at any time and from anywhere. Strategically this relationship allows us to provide an enterprise resilience solution that manages the entire event life-cycle."

InterCall will provide global 24x7 support to their clients who will in turn have 24x7 access to Noggin on-call technicians. Noggin will develop integration partnerships with local professional services providers to customise service in non-English speaking countries.

For media enquiries and interviews please contact:

Kay Hartman

Marketing Manager

Noggin IT Level 28, 175 Liverpool St, Sydney NSW Australia 2010

T: +61 2 9219 8828 F: +61 2 9261 5820 M: +61 419 238 019


Michelle Elias

Head of Marketing, InterCall

T: +65 6415 6187


Noggin IT is a market leader in next generation cloud-based software for enterprise incident management. Noggin IT is an innovative Australian IT company that creates customized information exchange solutions for managing emergencies, risk, compliance and employee/stakeholder communications for corporations and government agencies. Noggin is international standards based. Noggin IT's quality management system is certified to ISO9001.

Noggin OCA is a secure cloud-based software solution for enterprise resilience: covering incident management, crisis communications and business continuity risk management. Noggin OCA provides an integrated solution, with all the software tools needed in one place to help make informed decisions and respond immediately and effectively in time critical situations to all incidents large and small. Noggin OCA is fully customisable and easily integrates with other systems and data sources including spatial data.

The Noggin OCA product has the highest level of security for a product of its type in the world. It is certified EAL2+ under the international ISO/IEC 15408 for computer security certification. This Common Criteria Assurance Level has 26 participating nations, including Australia, Malaysia, India, Singapore, Malaysia, New Zealand, Republic of Korea and Pakistan within the APAC region.

Noggin OCA is hosted in data centres that are certified to ISO27001 and AS/NZS7799 solution Information Security Management System.

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging and conferencing and collaboration tools( ) for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall's flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

InterCall's strong U.S. presence, including four call centres and 26 sales offices, is bolstered by operations in Canada, Mexico, Latin America, the Caribbean, the United Kingdom, Ireland, France, Germany, Australia, New Zealand, China, India, Hong Kong, Singapore and Japan. For more information, please visit

SOURCE InterCall Asia Pacific

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Source: PR Newswire (Hong Kong Feed)

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