ENP Newswire -
Release date- 13022014 - After announcing yesterday that three month mortgage payment holidays are available to customers with flooded homes, the Bank confirmed today the details of the scheme and the full support package available to customers impacted by floods.
NatWest and RBS
Customers of NatWest and RBS with flooded homes can access three month mortgage payment holidays through a dedicated helpline - 0800 408 0840 - and can keep their remaining mortgage payments the same simply by extending their mortgage term by 3 months.
Further support includes:
Customers can approach us for emergency help with new overdrafts or limit increases on existing overdrafts or credit cards - subject to credit checks - through NatWest Actionline on 0345 788 8444 or RBS Direct Banking on 0345 724 2424
We can offer an increase on ATM withdrawal limits from
In the event a customer's debit card has been lost or destroyed due to flooding, they can access Emergency Cash either through our Mobile Banking app or our call centres, subject to available funds. Customers will be issued with a code to withdraw cash from one of our ATMs
NatWest and RBS are texting customers this morning who are impacted by the floods to make them aware of the helpline for financial assistance.
For businesses, the bank is sending specialist business support teams to affected areas in the coming weeks to help SMEs with short term financial problems as they conduct urgent repair work and deal with loss of trading income.
These moves are in addition to the RBS/NatWest
'Thousands of families and businesses will battle short-term financial difficulties as they work to recover from the floods. RBS will stand by our customers and help them in any way we can. I hope the steps we are taking will make a meaningful difference to the communities that are working so hard to manage through the floods and then recover from them.'
For more information please visit:
This information is not a financial promotion and is for media use.
Read more at http://www.rbs.com/news/2014/02/rbs-natwest-support-families-and-businesses-affected-by-storms-floods.html#yyyH35j30gMjjXKU.99
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