I took Sh35,500 loan from
But according to the agreement, I was to pay the money in 24 months.
However, to my utter surprise, when I received my customer statement I noted that I was to pay the loan for 29 months.
The loan repayment percentage also went up from two per cent to three per cent — an additional one per cent was to be recovered from the loan as well.
In a nutshell, the total loan interest is Sh28,858.05, the quotation value is Sh62,909.65, access fee is Sh1,065 and assurance fee is Sh383.40.
I request for your assistance to understand how the bank arrived at the figures above.
Thank you in advance.
— Peter Oliki
We appreciate your taking time to reach us in an attempt to help clear the air on how
In its response, the firm,
Owing to changes arising from the market interest rates, the loan repayments were adjusted from two per cent to three per cent per month in
As a result, the bank added that the repayment amount remained the same but the number of months increased marginally.
Capital Letters hopes that this explanation has helped you realise why you had to pay slightly higher monthly instalments to clear the loan than you had anticipated.
I write to you, Yvonne, asking for assistance in getting back my laptop.
As fate would have it, on
Given that its warranty was still running, I took it back to the computer shop for repairs.
Since then, I have been going to the dealer to collect my gadget in vain.
My patience has been stretched to the limits. I do not believe that it takes almost five months to repair faulty speakers.
The laptop was being used by my daughter who is in college and she has suffered very much for the time it has been away.
Kindly assist me.
Thank you, Masai, for reaching out to us with this query. It is unfortunate that you and particularly your daughter have had to go through this unending wait.
We got in touch with Bright Technologies who responded promptly assuring us that its staff are working round-the-clock to ensure that the problem is fixed.
The firm has apologised for the inconveniences caused by the delay noting that this has been because of unavailability of spares from its suppliers.
It is, however, glad to let you know that the spares have been procured. It would fix your gadget and ask you to fetch it as soon as possible, it said.
The firm also noted that it has been in communication with you regarding this matter and that you both agreed to pick your laptop by close of business on Thursday last week.
We hope our intervention helped ease your pain.
My name is Murithi Mutwiri, a second-year law student at
As I write to you, I am suffering because I have not received financial assistance from the Higher Education Loans Board (HELB) for two semesters yet I have always applied for the cash boost. The situation has impacted negatively on my studies.
Please, get in touch with HELB on my behalf to establish why I have not got the money.
We are sorry for what you have been going through.
When we contacted the student financier, HELB, with respect to your query, the institution informed us that you were awarded Sh40,000 loan for the current academic year, 2013/2014.
In its statement to us, HELB said that your loan for the first-semester of the present academic year was wired to your account on
Further, the financier informed us that its officials have been in communication with you with a view to know whether the bank account you provided it is active.
It is our hope that you are now in a position to access the money and consequently study with piece of mind, at least, without worrying a lot on how to sustain yourself in school.
Let us take this early chance to wish you success in your law studies.
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