Cloud-Based Social Platform Enables Individual Service at Scale
Sparkcentral was built from the ground up around the customer experience. Rather than treating customers as cases or ticket numbers, the cloud-based platform enables enterprises to put the relationship with the individual customer first—no matter how many people need help at once.
“Sparkcentral simply allows us to provide good old-fashioned customer service, delivered in a high-tech way,” said
“After adopting Sparkcentral, we noticed a big change in the efficiency and speed of replying to customers, connecting them to the right information on the website right away,” said
Support teams can address inquiries in a structured, real-time manner, across social media platforms. Companies gain operational efficiencies and deflect calls in the process. Customers, in turn, grow loyal to brands that treat them with respect and humanity, on social media channels that they already frequent.
“Regardless of whether millions of people need help at once, or whether a crisis has hit, companies use Sparkcentral deliver the individualized service that makes customers feel appreciated and respected.” said Sparkcentral founder and CEO
As customer-service interactions continue to dominate companies’ social media feeds, Sparkcentral is the intuitive choice for major enterprises wishing to optimize their customer service. The Sparkcentral platform is available immediately at Sparkcentral.com.
Sparkcentral enables enterprises to put their customers front and center. Customer service teams use our software to efficiently handle large amounts of inbound inquiries over social media in a fast and structured manner. Many large consumer-focused brands across various industries are adopting Sparkcentral to manage one-on-one real-time relationships with their customers. Visit us at Sparkcentral.com, on Twitter&index=4&md5=2e97d52ad012a1ad7b9bd66bedd08393" rel="nofollow">Twitter, Facebook&index=5&md5=8510f6a3ccfe407d590cf8bb218c4e57" rel="nofollow">Facebook, LinkedIn and Google+.
Treble Public Relations