While other industries like banking and retail have been taking full advantage of rewards programs for years, the wireless industry continues to lag. All data points to the positive impact rewards initiatives have on bottom lines, including a
"As the industry continually looks for new ways to capture consumer attention and brand loyalty, incentive programs are an effective way to stand out," said
One mid-tier provider, C Spire, is differentiating itself from the lessening crowd by offering consumers a reason to switch and stay with the help of a highly successful rewards program. The two-year-old PERCS program is proving that good customer service is still king, and sticking with it is paying off in spades.
"With PERCS, we set out to do one thing: create a platform to say thank you to our customers for their business and loyalty. While PERCS has expanded to offer rewards in a variety of ways, the program has stayed true to its original purpose - and that is why it continues to grow," said
"C Spire's PERCS program sets a new industry standard," said Sheryl Kingstone,
Realizing the power of its successful loyalty rewards program, C Spire has continued to expand it with the addition of a new mobile app, incorporation of features that allow consumers to get early upgrades and more ways for consumers to earn, redeem and share rewards.
Since the inception of PERCS, C Spire customers have taken full advantage of its benefits with over 434,405 members, including 63,363 non-customers. To date, members have earned 331 million PERC reward points and redeemed Status PERCS for over 679,000 rewards.
C Spire's own customers are vocal about the benefits of the PERCS rewards program, often taking to social media to offer positive feedback about the program and the ways they're using their reward points. Long-time PERCS member,
"No other wireless company is offering a loyalty rewards program like PERCS, and now with the new PERCS app, the program continues to use personal service and customer convenience as its inspiration," Richmond said. PERCS With a Purpose According to a new study in the
The company transformed PERCS into a powerful giving machine in 2012 when it first launched PERCS With a Purpose with a month-long campaign to support the
"Our PERCS rewards program is designed to thank our customers by giving them a simple and convenient way to get what they want for less. PERCS Upgrades is a natural extension of our rewards program and provides a new way to get the devices customers want sooner and at a sensible price, with additional discounts built in," Richmond said.
For more information on the C Spire PERCS rewards program, go to www.cspire.com/rewards. About C Spire C Spire is a diversified telecommunications and technology services company that provides world-class customer service and a superior comprehensive suite of customer-inspired wireless communications, high-speed Internet access and a range of other telecommunications products and services to consumers and businesses with a personal focus. This news release and other announcements are available at www.cspire.com/news. For more information about C Spire, visit www.cspire.com or follow us on Facebook at www.facebook.com/cspire or Twitter at www.twitter.com/cspire.
Keywords for this news article include: C Spire, Telecommunications.
Our reports deliver fact-based news of research and discoveries from around the world. Copyright 2014, NewsRx LLC
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