Customer service and IT support staff now can connect to a customer
screen from within a Zendesk ticket via TeamViewer
The integration is available for Zendesk customers. To use remote support with TeamViewer, customers need a valid TeamViewer license. Further information on TeamViewer licensing can be found at www.teamviewer.com/licensing. The TeamViewer integration app can be downloaded at http://www.zendesk.com/apps/teamviewer.
The integration brings several benefits:
“By being able to collaborate in real time through TeamViewer, customer support agents will be able to resolve issues more quickly and deliver a better service experience for customers,” said
“The integration brings together the powerful remote access features of TeamViewer and the advanced ticketing workflow of Zendesk. As a result, IT agents now can remotely view and control an end-user’s computer. They are able to fix the problem at a much faster rate and improve customer satisfaction,” said
About the TeamViewer API
TeamViewer recently released its public API and plans to extend its offering for pre-built integrations for leading service desk, CRM, and systems management solutions. This allows companies to seamlessly integrate TeamViewer functionality with their other key business systems. The benefits are various: Seamless remote support process can be created in CRM or helpdesk solutions, E-Commerce platforms and others; Online meetings can be started from within everyday applications like email, accounting, and others; usage reports can be created and user data shared in other applications. The integration of TeamViewer in other applications eliminates the time-consuming task of manually moving data between systems. Further information, documentation and source code is available at: integrate.teamviewer.com/.
Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. For more information, visit: www.teamviewer.com.