He settled on 30 ounces of American Eagle coins from
"I'm running out of options," he said. "I got a hold of the shipping lady, and she says 'I don't know what to tell you. Every day, I put in the orders and the owner chooses who he wants to send purchases to. I don't know what else to tell you.'"
Marzano, 40, is not alone. Consumers across the country have reported late or missing shipments of rare, silver and gold coins purchased from the
Tulving did not respond to multiple e-mail and phone requests for an interview.
Complaints have mainly involved "delay after delay" of promised coin deliveries and customer service, said
The BBB says it has closed several cases since June against Tulving's more recent company, but it appears the coin dealer has grown increasingly nonresponsive to the group's communications as of late, Reichert said.
"In our minds, if they ignore the BBB or ... there's a failure to communicate (with us,) then there's probably a failure to communicate with the public," she added.
This is not the first time Tulving's owner has been scrutinized for his dealings with precious-metal coins. The
Investigators called the operation "a sophisticated scheme to defraud customers" out of more than
The company sold collectible coins for three to five times their true worth and told customers their coin values were rising when they weren't, thus creating an "artificial market," government records say.
After the company was placed into receivership and filed for bankruptcy, Tulving in 1992 agreed to pay
Now 20 years later, customer complaints against Tulving are resurfacing. At least two customers, one in
Neither plaintiffs' attorneys could be reached for comment.
Historically, interest in precious-metal coin investments tends rise as people feel more uncertain about the economy.
More than 5,600 customers have made inquiries into
(c)2014 The Orange County Register (Santa Ana, Calif.)
Visit The Orange County Register (Santa Ana, Calif.) at www.ocregister.com
Distributed by MCT Information Services