-- ClickButler enables increased worker productivity by addressing time-consuming minor tasks and allowing the employee to finish more calls during the day
The ClickButler software service is available via the company's mobile solution, and although it is extendable to any of ClickSoftware's products, it is unique when applied as a mobile assistant to service workers in the field. It leverages artificial intelligence (AI) capabilities to anticipate a mobile field worker's need to perform a certain function, present specific recommendations on the mobile device, and then executes the suggested actions.
"A simple example would be ClickButler recommending implementing 'the next best action' after a repair call has been completed. After asking and getting approval from the worker to call the customer, it automatically pulls up the customer list, identifies the next service appointment, finds the contact information, and makes the phone call to that customer," said Frost & Sullivan Principal Analyst
ClickButler's capabilities also enhance worker safety by eliminating the temptation to perform tasks on the device while driving. Company liability can be decreased in other ways by incorporating automatic safety features such as checking wind speed before climbing onto a roof or proactively warning about a dangerous neighborhood.
"ClickButler also helps the worker do higher-quality work, by addressing work details that can easily be missed or by alerting him or her to the need for a certain part or piece of information. This optimizes the time to first fix and reduces the need for costly return calls," noted Sterling. "In addition to decreasing expenses, ClickButler can improve revenues by alerting the worker to upsell opportunities while on the customer site or simply by enhancing customer satisfaction through efficient, timely service."
ClickSoftware already has more than 250 enterprise clients with more than half a million workers using its service optimization software. This represents a vast base of businesses to be mobilized. Services such as ClickButler offer a strong incentive to extend ClickSoftware capabilities onto mobile devices in the field, which significantly expand the company's customer base.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in
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