Compass Group Canada Reduces Shrinkage by Using the Lavastorm
Analytics Engine to Uncover and Monitor Metrics and Patterns Correlated
to Theft and Policy Breaches.
Analytics, a leading global analytics software company, announced
today that Compass Group Canada, its country’s leading food service and
support services company, which owns and operates 2,300 retail locations
for nationally known brands, including Quiznos, Starbucks, Subway, Tim
Horton’s and Pizza Pizza, as well as hospitals, schools and stadiums
across Canada, has chosen the Lavastorm Analytics Engine to improve the
accuracy and impact of its retail loss prevention program.
By using Lavastorm Analytics Engine, a powerful, visual and versatile
analytic development environment and a key element of the Lavastorm
Analytics Platform, Compass Group Canada has been able to uncover
metrics and patterns that are reliable indicators of theft and to spot
anomalies, which would previously have gone unnoticed, in the massive
amount of point-of-sale (POS) data collected by its high-tech cash
registers. In initial use, the system has been 100 percent accurate in
identifying situations where theft or policy breaches were taking place.
With retailers suffering an average loss due to shrinkage of two percent
of sales per year, Compass Group Canada, which had $1.5 billion in
revenues in 2012, makes managing shrink a continual priority.
Compass Group Canada’s loss prevention program is tasked with the
responsibility of monitoring all of its retail locations around the
country. It needed a solution that would allow it to combine and analyze
data from disparate sources, including its enterprise resource planning
(ERP) system, five different point-of-sale (POS) systems, inventory and
time and attendance systems, to not only find the sources of loss, but
to also provide evidence for investigations to resolve issues or build
cases that would hold up in court.
The Lavastorm Analytics Engine was chosen for the speed and flexibility
it provided Compass Group Canada to quickly unify the POS data,
calculate key metrics for each retail location, and identify locations
and shifts where metrics were suspiciously high. With this information,
it could prioritize cases and determine where best to deploy loss
investigators to either take corrective action or gather additional
evidence. With the system continuously monitoring vast amounts of data
for suspicious activity, Compass Group Canada has been able to reduce
shrink, more accurately detect suspicious activity, more efficiently
deploy scarce investigative resources, and discourage future theft and
Humza Teherany, VP Business Transformation, brought Lavastorm in to
drive innovation in their loss prevention program. “In a very short
period of time, the Lavastorm Analytics Engine helped us transform our
loss prevention efforts from a manual process to one that’s agile and
data driven. It gave us the analytic power to pull together the diverse
data we needed to study shrinkage across our company, identify key
metrics that are leading indicators of theft and policy breaches, and
zero in on several major sources. Our new data-driven approach has not
only reduced shrinkage immediately, but gives us a comprehensive and
scalable loss prevention plan that will prevent more shrinkage from
occurring in the future,” said Teherany.
Brent Mooney, CFO of Compass Group Canada, added, “Lavastorm’s software
makes it easy for us to pinpoint exactly where shrinkage is occurring.
With its advanced data analysis and discovery features, we have been
able to drill down into the data in a way that we were never able to
before. The insights that we get from the Lavastorm software drives our
entire loss prevention decision-making process.”
To read more on how Compass Group Canada has used Lavastorm Analytics
award-winning Lavastorm Analytics Engine as an agile approach to analyze
and visualize data, visit: http://www.lavastorm.com/assets/Lavastorm-Analytics-Compass-Case-Study.pdf.
Tags: Lavastorm Analytics, Compass Group Canada, Data
Analytics, Big Data, Data Discovery, Business Intelligence, BI, Agile,
Agile BI, Agile Analytics, Analytics
About Lavastorm Analytics
Lavastorm Analytics transforms how companies tackle data challenges to
achieve breakthrough business results. The company’s agile data
management and analytic software gives analysts new powers to harness
explosive data complexity, discover new insights and continuously
improve business results. Analytics built in Lavastorm provide analysts
with exceptional self-sufficiency, agility, transparency, accuracy, and
business control. Lavastorm’s solutions have identified business
improvements worth billions of dollars for some of the largest
corporations in the world. For more information, please visit: www.lavastorm.com.
About Compass Group Canada
Compass Group Canada is the country’s leading foodservice and support
services company, with 25, 700 associates working throughout the country
and annual managed revenues of $1.5 billion in 2012. Employing 500,000
associates worldwide, its parent company, UK-based Compass Group PLC had
revenues of £16.9 billion as at September 30, 2012. (We will confirm
with compass comms). This is updated from Humzas presentation.
For more information, visit www.compass-canada.com.
James Gerber, +1-617-960-9857
Source: Lavastorm Analytics