Canon MDS Offers a Comprehensive Suite of Solutions Including
Cloud-based Technology and Brand Agnostic Services to Help Businesses
and Canon Authorized Dealers Meet Goals for Cost Reduction, Improved
Serviceability, and Document AccessibilityMDS Remote Monitoring Service through the MDS Cloud. MDS Cloud
is a new, cloud-based offering hosted at Canon Business Imaging Online
that helps reduce internal IT resources by automating many functions
that have typically required multiple systems or manual processes,
including meter read collection, supply level management and break/fix
service alerts for Canon and non-Canon devices. MDS Cloud further
helps reduce the deployment and management time of Canon technology
through the ability to remotely change device configurations and user
settings. The MDS Cloud will have integration with Digital Gateway,
Inc’s e-automate® software, the leading ERP software system
servicing tool used by many Dealers today. DGI’s e-automate software
is an integrated system used by office equipment Dealers to manage
business that features sales, service, purchasing, inventory, contract
management and accounting tools. This integration provides fast
customer support and easy billing through Canon’s Dealer channel.
MDS Cloud Intelligence Portal, another new service of the Canon
MDS Cloud, turns device and user data into actionable intelligence.
The intuitive, easy-to-read dashboards and customizable reports can
help administrators identify trends and quickly pinpoint the
equipment, supply and usage pattern changes needed to improve
productivity and reduce costs. MDS Cloud Intelligence Portal
architecture can be utilized on its own, or can be integrated with
other third-party data collection software solutions to further
enhance their capabilities. Canon U.S.A. is a new member of the
PrintFleet LINK™ program. Through participation in the LINK™ program,
MDS Cloud and PrintFleet technologies will offer tighter integration
with both solutions in the near future. MDS Cloud integrations with
other data collection solutions are also under development for release
MDS Total Managed Care Program*, a new, proactive supplies and
service fulfillment offering, manages supply levels and service
requirements on devices in the fleet. It also predicts when and where
new supplies will be needed and ships them to the department or user
before they run out. Canon offers helpdesk services to triage
potential service issues and provide national service coverage across
a mixed manufacturer line of desktop devices under contract.
Enterprise and Production Output Management, featuring uniFLOW
software from NT-Ware, provides many advanced management tools for
output, including granular level reporting by device, user, department
and application. Administrators can set rules for printing based on
corporate or department policies or objectives, so that print jobs are
sent to the device or central reprographic department best suited for
each job. uniFLOW also offers “follow-me” secure printing for easy
print and retrieval on most devices across the network.
Content Management and Workflow featuring Therefore™
delivers document management basics, such as storage, version control
and expiration, as well as advanced content management functions, such
as designing procedures and guidelines around document creation,
workflow, security and access. With Therefore, manual paper workflows
can be replaced with streamlined, automated processes that support
users’ needs for business process optimization within their
Mobile Services1 include several cloud-based
and peer-to-peer solutions for mobile device users in the office to
securely print from their laptop, tablet or smartphone. During an MDS
engagement, customers can be deployed and trained with an optimized
mobile solution that is seamlessly integrated with their mobile
Security Services can provide clients with security
improvements to their current document and information infrastructure
and be developed to secure information at the device, on the document,
or throughout the network. Fleets can be enabled for secure printing
using PIN codes or proximity/swipe cards to release print jobs.
Documents containing certain keywords can be flagged and monitored to
identify when, where and by whom they were accessed.
Further intelligence can be provided to customers via ongoing
quarterly business reviews in order to stay on top of a client’s
changing document management needs. During these reviews, standardized
reports will be provided that analyze printing and document workflow
patterns and detect trends regarding specific devices or departments.
By monitoring changes in page volumes, supply shipments, service
errors and calls on a regular basis, Canon and Canon Authorized
Dealers can pinpoint issues quickly and propose solutions that not
only address current requirements, but also help plan for future print
and document management needs.
MELVILLE, N.Y.--(BUSINESS WIRE)--
Canon U.S.A. Inc., a leader in digital imaging solutions, today unveiled
an updated, end-to-end program to deliver Canon Managed Document
Services (MDS). At the core of the new program is the availability of
the MDS Cloud Platform, which provides tools and services to help
businesses design, implement and centrally manage the infrastructure and
processes that support the flow and output of printed and electronic
documents. The enhancements will be offered through Canon U.S.A and the
Canon Dealer Channel, allowing Canon Dealerships to support end-to-end
MDS customer engagements and help augment their current program.
“Until now, implementing a Managed Document Services program typically
required an investment in different software applications, as well as
several employees to manage and administer that software,” said Sam
Yoshida, vice president and general manager, Marketing, Business Imaging
Solutions Group, Canon U.S.A. “MDS Cloud helps automate many functions
that have previously required multiple systems or manual processes, and
pulls it all together into a centralized management system delivered
over the cloud.”
Companies can more easily reduce the total cost of ownership and
operation, improve device availability to users and streamline business
processes through Canon’s updated and comprehensive Managed Document
Services program. Canon MDS consists of a global methodology and menu of
customized onsite and cloud-based offerings that allow both flexibility
and consistency in design and scalability.
“The key to efficient and effective basic MPS delivery is offering an
integrated, cloud-based fleet management infrastructure, which the new
Canon program accomplishes,” said Ed Crowley, CEO and Founder of Photizo
Group. “Canon’s MDS Cloud offering is a comprehensive program that
includes not only basic fleet management, but also Advanced Document
Services, resulting in a very complete end-to-end Managed Document
Services offering. We at Photizo Group advocate for the importance of
integrating the dealer ERP with the fleet management infrastructure,
which Canon’s new program also accomplishes. As with most things, the
secret to success is in the execution, so I am anxious to see how the
program is deployed. But clearly, in terms of comprehensiveness, Canon
has launched a very nice and very comprehensive program.”
The updated Canon MDS program is built upon the company’s proven Managed
Document Services methodology and program, which launched worldwide in
2009. The Canon MDS approach provides a single source of accountability
at each stage of a managed services engagement, including Discover,
Design; Implement and Transition; Support and Manage; and Review. The
new updates to the Canon MDS program build upon this foundation with a
comprehensive suite of services to benefit clients at every stage, from
controlling the fleet to business process optimization.
At the start of a MDS engagement, Canon and Canon Authorized Dealers
will conduct a discovery assessmentusing remote monitoring
software and user surveys that help determine the current costs and
capabilities of the existing document output environment. Going beyond
basic meter counts, Canon's discovery assessment services can provide a
detailed, thorough and accurate view not only of a client’s assets, but
also the unique needs and behaviors driving workflows in that particular
Using the results of the discovery assessment as a guide, Canon and
Canon Authorized Dealers can develop a hardware and software solutions
plan to help the client achieve its workflow goals; reduce
inefficiencies; address over- and underutilized devices; reduce print,
service and supply costs and increase document accessibility and
security for onsite, remote and mobile employees.
Implement and Transition
Before any new hardware is installed or document workflow solution is
implemented, Canon and Canon Authorized Dealers can help prepare staff
with a clear communications strategy that outlines the transition. Users
are trained to use new devices, as well as the new document workflow
processes. The entire change management process is supported by
monitoring users on an ongoing basis, quickly identifying potential
roadblocks during deployment and resolving issues with additional
training or adjustments to the plan.
Support and Manage
Maintaining the health of the fleet and supporting users on a day-to-day
basis are at the heart of the Canon MDS program.
Designed to help clients stay focused on their core business while
removing the resources and time required to manage their print
infrastructure, Canon’s available service delivery offerings include:
The Canon MDS Program is available from Canon U.S.A. or through Canon’s
Authorized Dealers. Prices for solutions and services are determined by
the size and scope of each client engagement and the specific offerings
selected.** For more information please visit www.usa.canon.com/mds.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions. With
approximately $40 billion in global revenue, its parent company, Canon
Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2012†
and is one of Fortune Magazine's World’s Most Admired Companies in 2013.
In 2013, Canon U.S.A. has received the PCMag.com Readers’ Choice Award
for Service and Reliability in the digital camera and printer categories
for the tenth consecutive year, and for camcorders for the past three
years. Canon U.S.A. is committed to the highest level of customer
satisfaction and loyalty, providing 100 percent U.S.-based consumer
service and support for all of the products it distributes. Canon U.S.A.
is dedicated to its Kyosei philosophy of social and environmental
responsibility. To keep apprised of the latest news from Canon U.S.A.,
sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss
and follow us on Twitter @CanonUSA.
*Please consult with a Canon MDS specialist for available devices
supported under Proactive Supplies and Service Fulfillment
**Availability, prices, and specifications of all products are subject
to change without notice. Actual prices are set by individual dealers
and may vary.
1 Please consult a Canon MDS specialist for supported mobile
devices and operating systems.
All referenced product names, and other marks, are trademarks of their
†Based on weekly patent counts issued by United States Patent and
Canon U.S.A., Inc.
sales information/customer support:
Source: Canon U.S.A. Inc.