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BankDhofar launches cardless cash withdrawal

January 31, 2014

For the first time in Oman , BankDhofar is offering customers cash withdrawals without the use of a card at all ATM machines. This service is part of BankDhofar's strategy to develop and implement innovative banking solutions that allow customers to send money to their family and friends- and to make a withdrawal with a secure code that is sent from BankDhofar to their mobile phones, without the need for a debit card. "At BankDhofar, we are all about taking a product or service and exploring how to derive maximum potential from it to benefit the customer. Our new cardless cash withdrawals represent the quality of service we guarantee. We are not just providing a service; we are creating a lifestyle," said Faisal Al Wahaibi , DGM of Retail Banking at BankDhofar. Customers who have downloaded BankDhofar's mobile banking app may now withdraw cash from BankDhofar's network of ATMs without having to use an ATM card. Once the mobile banking app is downloaded, customers should login and choose the 'Cardless Cash ' option, then choose 'Self''; select the account to be debited; create a four-digit PIN; select the amount and submit the transaction. Following this, the customer receives a confirmation where the transaction password is entered. After this final step the customer will receive an SMS with a six-digit reference code. This simple procedure enables the customer to then go to an ATM, press Enter for Cardless Cash transaction enter the six-digit code sent by the bank, enter the four-digit code that was created earlier; and the cash is dispensed. BankDhofar has also become the first bank in Oman to offer mobile banking services for Research in Motion's (RIM) Blackberry 10 edition. The service is now available for download on the Blackberry Q10, Z10 ,Q5 and any Blackberry supported by RIM 10. A new feature called the 'beneficiary image upload' enables customers to upload beneficiaries' photos from their device.

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Source: CPI Financial

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