ENP Newswire -
Release date- 02012014 - During a recent catch up with long time customer
'Many years ago, we saw the need to re-think our support technology. We had out-of-state clients that depended on our support. The PC support market was getting extremely competitive and it was important that we kept costs as low as possible, which meant reducing the number of onsite visits and improving our remote support capabilities. We began a search of capable products and found that NetSupport Manager was clearly superior in its design and function to solutions we had used previously.
'Now I am working independently NetSupport Manager has been absolutely essential in my IT support business and it continues to become more and more critical as I do ongoing, daily support. I have been able to reduce costs to both my clients and myself using such a robust remote support tool. On average, I only have to go onsite (for support) for less than 5% of tech support issues. Not only has this tool reduced travel costs but increased value for my clients.
'On many occasions I am able to immediately respond to a technical issue. The file transfer, remote inventory and remote execute features have all proven extremely valuable. I have even discovered a technique for fixing malware issues when the desktop is hit by a virus and unusable. Using the file transfer, and remote execute features together, I can actually fix malware faster than if I were sitting in front of the computer. I have been able to fix viruses when other techs couldn't, all because of NetSupport Manger. I can even remote into my clients using my iPhone or tablet when I'm on the go, fantastic!
'Even though I'm only one guy, thanks to NetSupport Manager I can provide support like a larger company. You have a life-long customer with me!'
For more information about NetSupport Manager, and to download a free trial copy, visit www.netsupportmanager.com
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