8x8's VCC service is available as a single point solution or as an integrated component of 8x8's Virtual Office cloud-based telephony and unified communications solutions. Mid-size and distributed enterprises worldwide are increasingly adopting cloud-based alternatives to traditional PBX and call center systems and many, such as
"With VCC release 8.0, 8x8 continues to help contact centers provide new levels of service to their customers that can help differentiate their brand in the marketplace while reducing the costs associated with serving customers," says
The first in a series of upcoming enhancements, VCC 8.0 is available immediately and includes the following key features: System Status Optimized for Mobile Devices - wallboard status information optimized for the iPad, iPhone or Android devices enables mobile off-site administration of the call center, allowing supervisors to dynamically respond to changing conditions. Virtual Queuing - helps build customer loyalty by eliminating long hold times across all interactions. 8x8's Virtual Queuing capability allows customers to request a callback, eliminating their need to sit on hold while helping contact centers manage the peaks and valleys of their call loads. Increased Agent and Supervisor Productivity - Reporting Wizards give supervisors better insight into the workings of the contact center.
Enhanced usability for agents make it even easier to turn novices into power users and to increase the productivity of experienced agents.
Contact Directories and Queue Lists now support favorites and recently accessed records.
Agent tools for recording and playing audio messages to reduce live agent talk time. Customizable SMTP Services - by default, VCC tenant's outbound email communications are routed via the pre-configured VCC internal
The 8x8 Virtual Contact Center solution is highly redundant, reliable and secure, offering simplified compliance with many data security standards including FISMA, HIPAA, HITECH, PCI, DSS and CPNI. 8x8's unique platform architecture allows for media servers to be hosted in different regions around the world to give every caller a regional telephone connection while providing centralized access to the system for a single point of reporting, management and control for all customer interactions.
Virtual Contact Center 8.0 is available today and has already been provided free of charge to existing customers of 8x8 Virtual Contact Center services. 8x8's cloud based infrastructure enables customers to receive the benefits of the upgrade process without any downtime, enabling complete business continuity. For additional information on 8x8 Virtual Contact Center, visit: http://www.8x8.com/CallCenter/ContactCenter.aspx About 8x8, Inc.
Keywords for this news article include: 8x8, Software.
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