• Companies who purchased any Cisco CRM driver, including Siebel, SAP, Salesforce, Peoplesoft, and
• Customers who have purchased another 3rd party salesforce toolkit adapter can migrate to AMC’s OpenCTI adapter and receive the 1st year of licenses free, with the purchase of an annual maintenance contract. Existing AMC customers running AMC toolkit version can migrate to AMC OpenCTI adapter under their current subscription agreement and will receive free test system licenses during their migration.
“As contact center companies discontinue products or change their CRM strategies, customers need a safety net,” stated
Through AMC’s Contact Canvas flexible architecture, a wide variety of CRM applications and call center software are available. As companies consider replacing existing applications for newer technologies, they can protect their investment in the AMC MCIS middleware by swapping out only the CRM adapter or CTI connector for their new chosen platform and leaving all other infrastructure intact. This allows for a more seamless transition and minimal disruption to operations. AMC customers that have an active maintenance contract, can transition at any time, without additional licensing costs.
AMC’s Contact Canvas integration enables basic and advanced call functionality including telephony (CTI) softphone controls, caller identification, and screen population. Agents can place, receive, and transfer customer interactions with full, real-time access to customer data. AMC’s solution also supports advanced call center functionality, such as work modes, reason codes, and campaign dialing.
Read the full story at http://www.prweb.com/releases/2014/01/prweb11527859.htm
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