CUSTOMERS of Lloyds Banking Group had problems with cash machines and cards yesterday. Debit card transactions were affected for three hours and cash machines for four-and-a-half hours before the difficulties were resolved. Disgruntled customers took to social media to express their dissatisfaction. Carl Bullivant tweeted: "Wife's card declined in Asda - had to go get my card from home - how embarrassing standing and waiting - poorbankingservice." Essie Young wrote: "Didn't even want to be a TSB customer when LTSB split! Couldn't buy my twins bday presents today with TSB card! fuming customerservice." Another customer tweeted: "TSB left me unable to pay for my shopping and no access to my money. TSB are a joke." Another Twitter user wrote: "This problem is also affecting Halifax debit cards as I found out trying to pay for lunch with my wife." TSB chief executive Paul Pester said in a tweet as the difficulties were being experienced: "My apologies to TSB customers having problems with their cards. I'm working hard with my team now to try to fix the problems." Mr Pester said later: "I am pleased to confirm that the problems causing some debit card and ATM transactions to fail earlier today are now fixed. I apologise once again to all our customers who were affected. "Some customers may still experience a short delay making payments this evening as we are currently working through the backlog of payments from this afternoon. But rest assured we are working as quickly as possible to restore a normal service." A Lloyds Banking Group spokeswoman said last night: "We apologise that earlier today, between 3pm and 6pm , some customers were unable to complete their debit card transactions. Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused. "At the same time, some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm , and all of our ATMs are now working." Online and telephone banking were unaffected.
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