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Oliver Wyman Launches 17th Annual State of the Financial Services Industry Report at WEF 2014 Annual Meeting

January 21, 2014

DAVOS, Switzerland --(BUSINESS WIRE)-- Today Oliver Wyman , the leading international management consulting firm, launches its 17 th annual State of the Financial Services industry report at the World Economic Forum’s (WEF) annual meeting in Davos . This year’s report focuses squarely on the growth challenge for the industry and identifies several “blind spots” that could impede the industry’s recovery and growth. The report examines the factors that drove healthy growth in financial services before the crisis and argues that few of them will drive similar growth in the future. Both credit expansion and greater uptake of financial products will continue, but will be bounded by leverage limits and conduct rules. They will be skewed across regions and only emerging markets will experience high growth. Aging in the developed world also poses challenges for the industry. Globalization is in reverse and larger players are constrained. Consolidation will benefit only mid-sized firms, some of whom will leap to the top. Finally, developments in technology and data will challenge firms that are slow to adapt. There is a range of unmet societal needs that financial services will be instrumental in solving. These include healthcare and aging populations; managing the cost of living challenge; effectively matching society’s long-term saving and long-term financing needs; and, filling the shortfall in global infrastructure and energy finance. “Despite the severity of the growth challenge, we remain optimistic about the outlook for those firms in financial services that can adapt rapidly to the new world,” said Nick Studer , managing partner of Oliver Wyman’s financial services practice. “Much work remains to resolve the problems of the last decade, but the industry is transforming and the leading firms can begin to return to the challenge of future growth.” The report identifies the need for more imagination in addressing the industry’s productivity problems, and further identifies six potential “blind spots” that may impede growth. The role of central banks – the report argues that many countries are asking too much of central banks Stress testing – a vital new tool which will improve bank management and regulation, as long as the risks of over-standardization and regulatory capture are avoided The importance of digital – potential changes in payments, branch banking, financial advice and the use of social media will accelerate change in the industry, most likely to the benefit of fast-moving incumbents Talent management – as financial services has lost its cachet, the industry needs to up its game in finding, motivating, and developing its people Growth in insurance – the challenges and importance of returning the industry to healthy and profitable growth De-risking pensions – the closure of defined benefits pensions and resulting pension buyouts, moving risk from corporate balance sheets to individuals and insurers Oliver Wyman has launched this report at the annual WEF meeting in Davos for the last 17 years. NOTES TO EDITORS About Oliver Wyman Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across 25 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm's 3,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com . Follow Oliver Wyman on Twitter @OliverWyman . Media: Oliver Wyman Shahla Haque , +44 20 7852 7381 shahla.haque@oliverwyman.com Source: Oliver Wyman


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