Follow-up survey to April 2013 results confirms varied levels of
preparedness and ongoing concern about revenue changes and training
Among those practices that have not yet begun preparing for ICD-10, 86
percent anticipate starting by May 2014. In addition, 27 percent are
unsure of how or where to start preparing for the transition, while 22
percent claim they do not have the time, staff or resources available
to begin preparing.
The overwhelming majority (87 percent) of practices considered
themselves “very confident,” “confident” or “somewhat confident” they
would be prepared by October 1, 2014.
Respondents see training as being the most challenging (43 percent)
area of the ICD-10 transition, followed by payers’ lack of
preparedness, resulting in delayed payment (35 percent).
a leading medical claims clearinghouse for physician practices, today
announced the results of its second ICD-10 Readiness Survey, deployed in
late 2013 in conjunction with Porter
Research. The results revealed physician practices are generally
still behind schedule in terms of preparation for the significant
regulatory change on October 1, 2014. The survey results also indicated
practices have a general sense of optimism about their readiness despite
lack of know-how, communication from vendors or action taken to prepare
for the transition.
A variety of personnel was represented in the survey respondent group,
which was a follow-up to a survey conducted by the organizations in
April 2013, including practice administrators, billing managers,
practice executives and billers. Sixty percent of respondents
represented practices with one to 10 providers. The research focused on
revenue cycle management aspects of the ICD-10 transition, along with
preparation progress, resource availability and technology readiness.
Although 74 percent of those surveyed have still not started
implementing their ICD-10 transition plan, most are confident they will
be prepared by the deadline. Additionally, most respondents do not
anticipate any disruptions from their electronic health record, practice
management system or clearinghouse vendors, yet many have claimed they
have not received adequate communication from their vendors thus far.
An alarming result of the survey was the low concern of impact to
budgets or productivity among respondents. While almost two-thirds of
survey respondents anticipate cash flow being interrupted, far fewer
anticipate a similar impact to staff productivity. Other key findings
from the survey include:
“We are pleased to see some progress in practices’ ICD-10 preparations,”
Bradley, vice president of strategic planning at Navicure. “The
survey results demonstrate the critical need for immediate action by all
practices, whether or not their transition plans are already underway.
With less than a year until the implementation deadline, the time is now
for investment in proper planning, training, education, and technology
testing and upgrades.”
Denny, co-founder and president of Navicure added, “Navicure remains
committed to ICD-10 education and training for all medical practices.
Although the lack of preparation is concerning, Navicure’s team is eager
to help our clients through a successful transition with our personal
support, communication and solutions as we did through the 5010
Navicure has planned to conduct two more follow-up surveys this year, in
advance of the implementation deadline on October 1, 2014. To view the
complete, current survey results and analysis, visit www.navicure.com/surveytwo.
Navicure’s healthcare payment solutions help provider organizations
increase revenue, accelerate cash flow, and reduce cost from managing
insurance claims and patient payments. Serving over 50,000 healthcare
providers nationwide, Navicure’s technology solutions automate account
receivables processes, including primary and secondary claims
reimbursement; patient eligibility verification; rejected and denied
claims management, including appeals; electronic remittance and posting;
claims and remittance reporting and analysis; and patient statement and
payment processing. Navicure’s solutions are supported by its unique
3-Ring® Client Service which guarantees that a client service
representative will answer every client call in three rings or less,
even during times of transition such as 5010 and ICD-10.
Navicure is the exclusive revenue cycle solution of the MGMA AdminiServe®
Partner Network. The company received “Best in KLAS” distinctions for
the claims and clearinghouse services market segment as part of the
2008, 2010 and 2012 Best in KLAS Awards: Software & Services
KLAS is a leading source of information on healthcare information
technology vendor performance.Navicure also received the 2013
Gold Stevie Award for Healthcare Customer Service Team of the Year as
part of the 2013 Stevie Awards for Sales and Customer Service.
Navicure is the founding sponsor of www.icd10hub.com,
a free educational website devoted to making physician practices’
transitions to ICD-10 easier. Additionally, ICD-10 Analyzer by
is a complimentary online tool that enables medical billers to identify
the ICD-9 codes that will most impact a user’s payer reimbursement and
suggest corresponding ICD-10 codes. Navicure continues to be ranked
among the fastest growing companies nationally in the Inc. 5000 and
Deloitte Fast 500 rankings. For more information, please visit www.navicure.com.
About Porter Research
Porter Research - a Billian Inc. company - has for over 20 years worked
diligently to understand and assess each client’s unique needs and to
build a customized business-to-business research program to achieve
The company has worked with over 300 healthcare IT companies, providing
many with Go-to-Market Strategies based on its unparalleled experience,
proven methodologies and knowledge-based analysis. Porter Research
enables its clients to operate in a fast-changing market of new,
emerging technologies and health reform issues such as ICD-10. It
provides the unbiased results that healthcare clients need to make
informed, strategic business decisions.
For more information, visit www.PorterResearch.com,
follow @PorterResearch on Twitter, or call 678-282-1033.
Megan Smith, 770-576-2560