Topdown, the leading provider of correspondence and document automation software, announced today that their flagship product was recently cited in The Forrester Wave™: Document Output for Customer Communications Management, Q1 2014 published on
The 2014 Forrester Wave report categorizes the DOCCM market into three segments —Interactive, On-Demand, and Structured — and evaluates the capabilities of 11 Document Output for Customer Communications Management (DOCCM) software vendors. Forrester focused their evaluation on vendors that support all 3 segments.
Topdown offers 2 DOCCM products: CLIENT LETTER for Interactive solutions such as customer correspondence, and INFORM® for generating Structured documents, such as invoices and statements. Both products have On-Demand capabilities, including integration with line-of-business and back-office applications via web services.
“We were thrilled that a leading independent analyst cited CLIENT LETTER,” said
In 2013, Topdown released version 5.0 of CLIENT LETTER, which introduced a 100% browser-based Interactive editor. The Interactive component can be used to create and consume documents on computers and mobile devices. CLIENT LETTER can be integrated with nearly any customer touch point, including web portals and Interactive Voice Response (IVR) systems, to enable consumer-driven communications.
For more than 30 years, we’ve been filling the document automation and correspondence needs of our customers. No matter how complex. Today, we’re giving our customers—and their customers—what they want: Communication on their terms. We call it
For further information, please visit http://www.topdownsystems.com/.
Read the full story at http://www.prweb.com/releases/2014/01/prweb11485984.htm
Most Popular Stories
- Apple, HP, Intel May Take a Hit from Slowdown in Smartphone Sales Growth
- FDIC Files Lawsuit on Behalf of Banks Allegedly Hurt by Libor Scandal
- Some California Cities Seeking Water Independence
- Motley Crue's Nikki Sixx Marries Model Courtney Bingham
- Jack Daniel's Resists Changes to Tenn. Whiskey Law
- Chinese e-Commerce Giant Alibaba Gears for IPO in U.S.
- Crimea Seeks Financial Integration With Russia
- E.U. Puts Sanctions on Russia, Ukraine Officials
- Will Missing Malaysian Jet Prompt Aviation System Change?
- Chile Shaken by Major Aftershock