TORONTO, ON -- (Marketwired) -- 09/27/13 --
IntelliResponse, the leading provider of virtual agent technology for the enterprise, has been recognized as a finalist in the 2013 Golden Bridge Awards for the category of Innovations in Information Technology Software for its Virtual Agent Solution. The annual Golden Bridge Awards program incorporates the expertise of a broad array of industry voices. The awards acknowledge the world's most innovative products and services, public relations and marketing campaigns, partner programs and customer satisfaction programs. They also highlight the finest management teams and women in business.
The Golden Bridge Awards have recognized the IntelliResponse Virtual Agent Solution as a best-in-class self-service technology that automates the process of delivering answers to customer questions, provides real-time access to voice of the customer insight and helps organizations monetize online digital interactions. It can be deployed on an organization's website, social media channels, mobile platforms, in contact center environments or even via web-enabled kiosks -- wherever customers go for self-service answers.
Using patented technology, IntelliResponse Virtual Agents parse natural language questions and match these questions with a single correct answer. IntelliResponse Virtual Agents manage millions of online conversations each year and have been deployed by the world's most recognizable brands, including ING Direct, Copa Airlines, Kobo Books and Yale University.
"It's an honor to be named a finalist by the Golden Bridge Awards and to be recognized by the industry as well as our peers," said David Lloyd, CEO of IntelliResponse. "These awards are a testament to IntelliResponse's commitment to providing the enterprise with cutting-edge self-service solutions that improve marketing, customer experience and sales functions, and ensure that online conversations with customers are profitable."
Organizations from all over the world are eligible to submit nominations to the Golden Bridge Awards. Winners will be honored in San Francisco on Monday, September 30, 2013 during the fifth annual awards dinner and presentations.
About the Golden Bridge Awards
The Golden Bridge Awards are an annual industry and peers recognition program honoring Best Companies of all types and sizes in North America, Europe, Middle-East, Africa, Asia-Pacific and Latin-America, Best Products, Innovations, Management and Teams, Women in Business and the Professions, and PR and Marketing Campaigns from all over the world. Learn more about the Golden Bridge Awards at www.goldenbridgeawards.com.
About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
Our patented Virtual Agent solutions transform corporate websites, mobile applications, social media channels and agent desktops into world class self-service platforms. Using IntelliResponse, consumers can ask questions using natural language and get instant, accurate answers as well as targeted offers that lead them down the purchase path and improve conversion. What's more, key voice of the customer insights are captured in natural language, allowing companies to build highly detailed customer profiles over time.
IntelliResponse is the gold standard in first line customer experience, offer management and customer intelligence. Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse -- including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University Extension School.
For more information about IntelliResponse, visit www.intelliresponse.com