Available now, this new functionality further simplifies management of hybrid environments, making it possible for IT service providers to view and remotely manage a client's IT infrastructure including mobile devices, cloud-based applications and hardware. The second feature upgrade is a new look and feel to
"The use of on-premise and cloud-based technologies within any given IT infrastructure has driven more complexity into the mix, creating both an opportunity and a challenge for IT service providers," says
Additional features now offered by
•Service Navigator: Enables solution providers and VARs to visualize, navigate and inspect hybrid IT infrastructure. •Unified Alert Monitoring and Management: Solution provider and VAR partners have a unified view of all incoming alerts, regardless of the source, and can manage alerts identically whether they are from an enterprise's application, hardware or software element. •Improved Application-Level Management: Solution providers and VARs can monitor key metrics for enterprise applications including Microsoft® Active Directory, Exchange®, SQL®, Internet Information Server and MySQL®. •Custom Escalation Matrix: Solution providers and VAR partners can now define custom rule-based escalation matrixes to ensure that the correct responsible administrators are notified of critical issues. •Asset Management: Solution providers and VARs can synchronize multiple sources of IT asset data and leverage the IT operations platform as a single source of truth for IT assets. •Improved Capacity Utilization Reporting: Solution providers and VARs can now automatically generate executive summary reports that demonstrate capacity utilization, and other key performance metrics.
For more information on
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Suzanne CollierWhiteFox Marketing for NetEnrich(714) 572-1498 Email Contact