Nearly two years after Although he wouldn't say definitively that the county would not relaunch the Tiburon E-911 Computer-Aided Dispatch System, IT Director
Instead, the county has formed a committee of representatives across its public safety departments tasked with studying ways to improve its current dispatch system and the possibility of upgrading its software.
The system was taken offline after 21 days of service in
Likewise dispatchers complained the system's graphic interface was too complicated to navigate.
Durkee cited the difficulty of the initial launch, which he said was hindered by technical issues and poor execution.
"Do I put everybody through that same pain and trauma, and then two years from now put them through the same pain and trauma again?" Durkee said.
The county bought the dispatch system in 2008 for public safety departments to better share information.
Durkee acknowledged the loss on the purchase, as well as additional money to fix the system following its initial launch, as a difficult pill to swallow.
"All that labor that the county had to pay for: We're not getting a return on our investment," Durkee said.
The purchase was made under former County Executive
One of Neuman's first decisions in office was to replace IT Director
Durkee and assistant IT officer
"The person who has an accident and calls 911 doesn't care what kind of software we use," Martin said.
Although the dispatch system has been unplugged for the last 21 months, record management and other secondary pieces of the system have remained online, Durkee said.
For the past several months the county has been working with software developers to integrate the secondary pieces of the system to the current dispatch system, which was developed by a different software manufacturer.
The Public Safety Technology Board will hold its first meeting next week. The board will advise Durkee on the needs of each department as the county looks forward to purchasing the next generation of software, Durkee said.
Durkee said that by this time next year he hopes the county will have developed, if not released, a request for proposal for a system.
The IT director declined to speculate on how much the county might be willing to invest in a new system, saying a figure would be hashed out during the request-for-proposal process.
The current dispatch system is about a decade old, though it may continue to have a shelf life for a few more years, Durkee said.
"From the time we found out about the system, employees were voicing their discontent and concerns, but their issues fell on deaf ears," Atkinson said. "If they do all their homework up front, we shouldn't have to deal with all the headaches afterward."
Nearly two years after
Although he wouldn't say definitively that the county would not relaunch the Tiburon E-911 Computer-Aided Dispatch System, IT Director